Maybe but I have inserted my donlge into the three routers that I have here ...two 7530's and the AX. One works, two do not ...all with dongle inserted. Thanks to your link, I know realise that there are two versions of the 7530 and I suspect that the one that does work is v.1

Sent you a PM, by the way.

LOL...


It's not Internet > Account Settings.

It should be (if mobile is enabled)

Internet > Mobile Network

I'm wondering if this only worked on a v1 7530 and has been 'disabled' by whatever Zen has spec'd.

Got my AX today, problem gone.

😀

We've got Fibrus knocking at our door with FTTP. I watched the fibre going in. Just had a fatuous reply from Tech support and I really, really feel sorry for those guys. They do want to help but I have a strong suspicion that management are not telling them the whole story. I also suspect that management have KPI's in place that favour profit over customer service.

There is IMO just one solution but it costs money. Management know it.

Replace the 7530 of anyone who complains with a 7530AX.

Me ? After being with Zen almost since they started and being a very vocal and positive advocate, recommending them to many, many people, it is really sad that it has come to this.

This is what I have (with no dongle connected):

https://1drv.ms/i/s!AoJvaq9KS5p0gvgIfR2yW0IjHhR52A?e...

Then displays text saying to connect a mobile device when you select Mobile Network Provider. Haven't tried connecting a dongle to see what happens (would need to dig out an old, out of use, Three mobile data dongle to try!!).

I suspect the menu will change to what you've posted when a dongle is connected.

Edited by paulby (Thu 24-Oct-24 21:57:52)

Hi, I have a non-Zen but still UK version of the 7530 connected to vodafone broadband. It worked superbly with fritz!os version 7.59 but has been frequently restarting since applying version 8 on Friday.

I contacted the AVM helpdesk and they advised a factory reset. I did this yesterday and restored the settings I was using but the restarts continued. They seemed to say that too many connections going through the fritz box could crash it. But I have only about 6 or 7 devices connected and it worked without problems for a few months with the same devices connected before the "upgrade".

I had several custom settings applied, for example, wifi schedule, split 2.4 and 5ghz wifi bands, and energy saving mode turned on. I'm now trying a factory reset with fewer custom settings applied to see if that stops the reboots.

Incidentally, AVM told me that it wasn't a known issue for them.

In reply to a post by paulby:

Under Internet>Account Information>Internet Connection>Internet Service Provider I have the following options:

Zen Internet
Other Service Provider
Existing Connection over LAN
Existing Connection over WiFi
Mobile Service Provider

However, when Mobile Service Provider is selected, the following text is displayed:
"To set up an internet connection over the mobile communications network, first connect your mobile device with the FRITZ!Box."

Thats where it is for me too, Ill check my old 7530 too as about to reset it before return

In reply to a post by jamsmv6:

In reply to a post by paulby:

Under Internet>Account Information>Internet Connection>Internet Service Provider I have the following options:

Zen Internet
Other Service Provider
Existing Connection over LAN
Existing Connection over WiFi
Mobile Service Provider

However, when Mobile Service Provider is selected, the following text is displayed:
"To set up an internet connection over the mobile communications network, first connect your mobile device with the FRITZ!Box."

Thats where it is for me too, Ill check my old 7530 too as about to reset it before return

Yes, same on the old one

Bang on the money, Paul. You've provided the solution that neither Zen nor AVM were able to.

Thank you.

Incidentally, AVM told me that it wasn't a known issue for them.

It is...just that they seem to be very bad at keeping their HelpDesk folk up-to-date with the latest issues. Bit like Zen TBH.

This morning I received this from a source within AVM

This issue impacts all FRITZ!Box 7530s and is not related to provider branding. We are working on a solution and will provide an update as soon as possible.