In reply to a post by Fmrl:

I'll keep investigating.

I've known people who have spent years saying they are investigating an ongoing issue rather than eliminating the possible causes. There are only so many causes of this issue so best list all the possible causes then order them via resolution cost or another metric that best suits you and then start working through them (e.g try connecting the PC directly to router) so you can discount them. If you talk to half a dozen people they will all have different opinions on whats causing it so you won't get a definitive answer so you have to start being practical to get a resolution

In reply to a post by mr_mojo:

Sorry I'm lost. How do you have 100/100? I thought zen was 100/20 on full fibre? Still shouldn't be a problem but I'm a bit confused here. Is this a city fibre tier?

What upload speed tests are you seeing? Does it get any better with your video off?

Also, what are the specs of this PC? It might be the computer is too slow to encode the video and Teams thinks it's a network issue when it isn't.

Zen Full Fibre 100mbps download and 100mbps upload (i've just ran a speed test and I'm getting 102/146)

PC is a Microsoft Surface (Snapdragon CPU I think) running Windows 11

In reply to a post by Fmrl:

In reply to a post by mr_mojo:

Sorry I'm lost. How do you have 100/100? I thought zen was 100/20 on full fibre? Still shouldn't be a problem but I'm a bit confused here. Is this a city fibre tier?

What upload speed tests are you seeing? Does it get any better with your video off?

Also, what are the specs of this PC? It might be the computer is too slow to encode the video and Teams thinks it's a network issue when it isn't.

Zen Full Fibre 100mbps download and 100mbps upload (i've just ran a speed test and I'm getting 102/146)

PC is a Microsoft Surface (Snapdragon CPU I think) running Windows 11

Presumably WiFi connected rather than cabled ethernet? Then running over a powerline ethernet link back to the router?

If so this is basically not a recipe for success. I mean it's going to work but the performance *can* be wildly variable as both WiFi and powerline aren't guaranteed throughput and latency, as alluded to above.

Your best bet as noted in several posts is a direct cabled connection from the client machine back to the router - although that may be impractical, but would rule out other issues in your local network.

In reply to a post by Pheasant:

Presumably WiFi connected rather than cabled ethernet? Then running over a powerline ethernet link back to the router?

If so this is basically not a recipe for success. I mean it's going to work but the performance *can* be wildly variable as both WiFi and powerline aren't guaranteed throughput and latency, as alluded to above.

Your best bet as noted in several posts is a direct cabled connection from the client machine back to the router - although that may be impractical, but would rule out other issues in your local network.

No Wifi, just AV1200s running at around 500mbps.

Wait if this is a laptop why haven't you just picked it up and moved it?

Take the powerline out of the equation. Run directly into the router from the laptop and run the same series of tests etc with teams calls to see if you can replicate.

The reported speed of the powerline adapters isn't necessarily consistent, and they do suffer from variability of the medium (the actual power circuits in your house) - so can introduce random latency, which will be evident as artefacts/distortion etc on your calls.

In reply to a post by jpm:

Wait if this is a laptop why haven't you just picked it up and moved it?

Hehe. Is it a laptop? Is it a Surface all-in-one (with a real Ethernet port)?

Apparently no WiFi too - so I'm flummoxed 🤣

In reply to a post by jpm:

Wait if this is a laptop why haven't you just picked it up and moved it?

It's connected to a monitor, keyboard, and mouse via a docking station.

The Surface is a terrible machine to use.

In reply to a post by Pheasant:

In reply to a post by jpm:

Wait if this is a laptop why haven't you just picked it up and moved it?

Hehe. Is it a laptop? Is it a Surface all-in-one (with a real Ethernet port)?

Apparently no WiFi too - so I'm flummoxed 🤣

The ethernet port is on the docking station. It has wifi but I don't use this.

Is it not possible to take the laptop + dock and park it temporarily near the router so you can directly connect it?