Leaving Zen

Currently have FTTC (80/20) with zen.

Am considering moving to a new provider for FTTP.

Will the One Touch Switch still work even thought I'm moving to a different product?

Will my Zen connection (using the phone line) cease when the new Fibre line is installed and working, or do I have to manually cancel with Zen.

I don't need to keep the landline number we have with Zen.

In reply to a post by astanden:

Currently have FTTC (80/20) with zen.

Am considering moving to a new provider for FTTP.

Will the One Touch Switch still work even thought I'm moving to a different product?

Will my Zen connection (using the phone line) cease when the new Fibre line is installed and working, or do I have to manually cancel with Zen.

I don't need to keep the landline number we have with Zen.

Don't know anything about One Touch Switch but if you are going for FTTP then just order it from your preferred supplier and cancel Zen when you are happy with it.
(I kept my FTTC connection running for a few days after my FTTP went live before I cancelled the FTTC.)

Not exactly the answer to what you are asking …

I am going from g.Fast with BT retail, to FTTP with EE. EE say they will take care of the cease of the g.Fast once the FTTP is live. (I will believe this when I see it)

Is this new provider going to use Openreach FTTP, or one of the Altnets ? Because I suppose it all depends who is signed up to this one touch thing you mention.

I reckon tha advice given in the other reply is probably safest. Order FTTP from whoever, leaving the Zen circuit in service, cease with Zen when you are happy the FTTP is doing what you wish.

Once again, not exactly what you asked, but we had a line go from SOTAP with BT to FTTP with Vodafone, it was all handled by Vodafone. If you do order and Zen's service is being automatically cancelled you should get a letter/email from Zen saying something like 'Sorry you are going'.

One Touch Switch should deal with the move you are contemplating so you should not need to cancel with Zen. In your case, the landline should automatically be cancelled as part of the move. However, the suggestion that others have made of keeping your current service until the new one is up and running is a good idea in case anything goes wrong during the change-over which it does occasionally. Once you are happy with the new service you could then cancel Zen.
Last year we switched from BT VDSL to toob via City Fibre. The new service was installed quickly with excellent on-time service on the installation from City Fibre and toob and worked perfectly from day one.
However, in our case, we opted to keep the landline number which we ported to Voipfone. Porting the number automatically cancelled the BT services.

Edited by jjgraphics (Tue 21-Apr-26 16:01:53)

Thanks all.

Will probably not use the One Touch service and cancel Zen when all is up and running.

If an existing FTTC connection is left in place when installing a new FTTP connection, then doesn't that leave an unwanted drop wire in place (if the FTTC was delivered using an overhead cable) when the FTTC is cancelled?

I'm sort of wondering aloud because I'll shortly be in the same position and I thought it would be neater to have the FTTC drop wire removed and replaced with the fibre connection, even perhaps using the same hole through the wall.

I realise that this would lose redundancy but I feel inclined to take that risk to avoid leaving unused outside cables in place. Unless I'm missing something?

In reply to a post by astanden:

Thanks all.

Will probably not use the One Touch service and cancel Zen when all is up and running.

Makes sense. I have never seen the sense in expanding OTS to include for example switches between Virgin Media and Openreach ISPs. OTS only makes sense for switches of ISP on the same connection and their involvement in switches between different media looks like a recipe for unwanted interference in the customer's services.

It will leave the original phone line in place but not sure why that is a problem? Openreach will come and take it away at some point I'm sure.

AFAIK once you have swapped to FTTP you won't be able to revert back to FTTC, so unless you carry on paying for two services the copper will be of no further use.