TalkTalk are meant to give you your MAC within five working days , weekends and bank holidays do not count as working days .

If they don't provide with in 5 working days i do believe they are in breach of some code of conduct all ISP have to agree to , so remind them of that and you will hopefully be given it then and there .

In reply to a post by Jack_Hackett:

It's appalling. You'd have to be living in la-la land to defend TalkTalk's customer service.

The OCE's dont work weekends and I dont think they were all in on bank holiday Monday, they will have had a lot to go through on Tuesday to catch up so I imagine you will not be the only one who didn't get a reply, this is obviously frustrating for you but no one is perfect.

Did you bump the thread after 5 p.m. ?

He finally got a PM. I'd better make sure he knows as otherwise he might miss it. Hopefully this will put an end to the saga. OTOH if it means a telephone call it probably won't. CS appear to have a policy of not answering at the moment.

Edited by Andrue (Thu 03-Jun-10 07:44:08)

My advice to anyone who experiences great difficulty in obtaining a MAC (they fail to provide it within the 5 working day time frame) then don't bother phoning them any more, ring ofcom they will usually send them a nice e-mail telling them to get finger out of their a** and send you a MAC pronto, which usually does the trick, and if this happens to lots of people ofcom may use their power to fine the isp, upto 10% of their annual turnover , but as far as i know that would be a first

We'll see. The PM was apparently a request to confirm the telephone number. I don't really see why they need that. You have to have provided that information to sign up for the forum in the first place. Oh well - hopefully PMs are dealt with more quickly.

In reply to a post by Andrue:

We'll see. The PM was apparently a request to confirm the telephone number. I don't really see why they need that. You have to have provided that information to sign up for the forum in the first place. Oh well - hopefully PMs are dealt with more quickly.

Just to put the seal on this - my Dad finally got a MAC from Emma last night. Looks like he's leaving. So there you have it. From loyal customer of four or five years to someone who can't wait to see the back of them and in fact is likely running back to BT.

Edited by Andrue (Fri 11-Jun-10 10:15:52)

I can totally understand your dads frustration , but it would seem foolishly , TalkTalk are more concerned with getting new customers than looking after the ones they already have .
Putting up the price of there IPstream product whilst unbundling your fathers exchange , and then not moving him will and has lost them a customer and understandably .

But i don't see BT as any better than TalkTalk , its a bit like out of the frying pan and into the fire .
As you dad already as a active ADSL connection he can migrate to one of the many 1 month rolling contract premium ISP , which is much better than the 18month rolling contract he is just about to tie him self into .

Even Plusnet a BT owned company would be a better contractual choice than the 18 month rolling contract BT offer new customers .

If he is going to stay on BT infrastructure he should reap the rewards , and that would be the freedom to move when he wants and not when his contract is up .

Edited by deleted (Fri 11-Jun-10 15:45:50)

If he is going to stay on BT infrastructure he should reap the rewards , and that would be the freedom to move when he wants and not when his contract is up .

I dont know how much you are about to pay for the BT service but before signing up I would have a look at IDNet my X - ISP, a great (small) ISP with a rolling one month contract and free customer service in the U.K (though you are never likely to need it)

I used to get 30GB allowance (download only counted) for £25 and speeds were always high and gaming ping always low, definitely worth a look.

Website - http://www.google.co.uk/url?sa=t&source=web&cd=1&ved...

Forum - http://forums.thinkbroadband.com/idnet.html



.

Edited by Jack_Hackett (Fri 11-Jun-10 17:04:16)

In reply to a post by adslmax:

Yes talk talk is now free broadband for 12 months ! Start from today 1st of June.

Where on the web site does it say "free broadband for 12mths "? i see free connection no free bb

In reply to a post by tommy45:

In reply to a post by adslmax:

Yes talk talk is now free broadband for 12 months ! Start from today 1st of June.

Where on the web site does it say "free broadband for 12mths "? i see free connection no free bb

that was last week , this is this week .

try to keep up

will admit it was a very quick offer that is no more

Sadly not my call. He likes his independence and although I've offered to pay for the connection he'd rather do it all himself. He's a very light user so any ISP will do.He's been happy with TT and could have continued to be if only they hadn't suddenly turned on him this year.

Okay so I don't think it was malicious but it's been one thing after another since February and unfortunately that meant dealing with Customer Services. The unbundling of his exchange bypassing him just felt like a final slap in the face.

I think he's too old and wise to ever think of BT the way he thought of TT.