Connection problem

My adsl modem shows that I am sync'd at 7.7 mbit, upstream 448kb, which is great since I only ordered the service on sunday, and its been sync'd since early hours of yesterday!

Only thing is i can't actually connect to plusnet! Modem says CHAP authentication failed. My plusnet page says "broadband awaiting activation" and I still havent got the "activated" email.

What is the format of the username for the service? The welcome guide says it is different to the plusnet account username, but in the member area of the plus net website it says that my broadband username is " usernameichose @ plusdsl.net " and the password is " password i chose".

I have entered these details into the modem software, but it never connects and never gets a connection.

The order tracker says "line awaiting activation" and the estimated date is "27th november after 12pm."

Has my line actually been activated, and if so, why am I unable to connect?!

I would be grateful for any help,

Thanks,

is this a first time Broadband installation... if so BT have probably peaked early so to speak... once PN know its active should be simple enough.. James or another PN peep should be able to advise better than me..

Yeah, this is not a migration, but a complete new line activation.

Give PN a call and tell them that ADSL is now active on your line. They'll activate the account at their end in a couple of minutes. PN's no. is 0114 296 5198

sounds like a plan..

..and it works!! Did exactly that with my own activation.

Cool thanks a lot for the help everyone!

BTW - as far as your username is conerned for your router it's

[email protected]

username = name you log into tthe PN Member Centre with

You need to add the realm (that's the bit after the @) when you enter it into your router.

Your password is the same as the password you use on the Member Centre.

Hi Luc,

Any chance I could have a username or ticket number so that I can look into this for you?

Sounds like I just need to flick a switch

*waves at Luc

Hey mate, I've moved across to PN too, is there a mass exodus underway or something?

Hi James,

I sent you a PM with my username.

Hope you can help!

You're not likely to hear anything from James till Monday!

Have you tried calling (number as in previous post) - there's someone there 24/7. They'll get you connected in a couple of minutes if your line is active!

Edited by paulby (Fri 23-Nov-07 20:47:39)

Yeah I called last night but the person on the other end said it should be activated sometime today - it hasn't been though!

Looks like I'll have to wait till 27th nov.

Thanks very much for all your help anyway!

Edited by deleted (Fri 23-Nov-07 20:50:49)

I'd try them again! Tell them your ADSL is active and your modem is syncing with the exchange but you need them to activate the account at *their* end.

Worth a try!

>> yes ring in - they will sort it for you.

"echo".

They do it loads of times - it shouldnt take long before youre up and running

Hi there,

If you'd like to give me a ticket number or username I'd be happy to take a look at this for you now.

hey,

Sent username in pm.

Thanks,

Hi there,

I've activated the account for you now, give it a couple of minutes then you should be able to connect with your new details.

Give us a shout if you need any further help.

>as always a swift response/resolution

Not always as some things do not have an easy resolution unfortunately.

Best leave space for the OP to give the accolades I reckon.

>sorry i was just giving customer feedback

Just to press the point, you are a customer, not the customer.

Edited by deleted (Sat 24-Nov-07 21:47:17)

Maybe you can give feedback on the quality of the customer's response when he replies?

Just as an update, everything is working fine now, including the ability to access cshell!

Thanks to everyone that offered advice, numbers and other information!

I've already thanked Mand via PM for activating me, and all is well so far.

P.S. what other things can I use with mysql/cgi other than wordpress?

Thanks again,

well I've got mediawiki installed on mine, and have also installed some photo gallery software (though I'm not sure what this was, it's no longer installed) but most php/mysql hosting applications should work.

Hope that helps,