I hope to NEVER see that website again, three days of trying and I can't get it to run the damn test!

Currently downloading a massive load of Apple system updates that i've been waiting to do since New Years Day, and it's nice and quick

Hi Matt,

There's been a flurry of updates on your line over the last couple of days.

You're currently showing as having an IP Profile of 4000Kbps with a sync speed of 8192Kbps. You did briefly manage an IP Profile of 6000Kbps, but subsequently had a resync event at 4544Kbps about 36 hours ago. Again, if you maintain your current sync speeds for at least *roughly* three days, then you should see a subsequent speed increase.

Hi James

Yeah it's been a bit up and down. I noticed it hit 7000kbps (or so the Plusnet Member Centre informed me), and then dropped to 4000kbps on it. My router is currently showing a connection speed of 7104kbps.

At least it's faster than it was, and i've got all the updates done that I needed to do. Any idea what could be causing the IP profile to fluctuate? My router has been plugged in and connected permanently since the problem first occurred on New Year's Day and since the speed increased from the dire speeds I had up to around the 4th no cables have been connected to or disconnected from the router.

Unfotunately it can be a multitude of things - tracking it down is the hard part.

Over the xmas period the most likely suspect would have been xmas lights.. or some ones new xmas toy. Treadmills are a frequent culprit.

dslreports.com provide some useful check to your system that can be
run online. Worth a go if only to eliminate the obvious.

Meldrew

It's all over the flippin' show, now it's fluctuating several times a day between 3000kbps and 7000kbps, or at least it seems to be

Nobody has any Christmas lights up now, and I don't think my neighbour has a treadmill (they're quite noisy aren't they? The walls ain't too thick here), and it's odd that it only started on New Year's Day.

I still maintain it could be the exchange as the congestion status is red. Nothing has changed at my end, I don't think anyone has anything interfering with it, etc. This is the first time in over six years of having broadband that i've had a problem like this. Usually it's little niggles caused by either myself or by the ISP.

IF it doesn't get sorted reckon LLU would solve my problems?

Exchange contention should never affect your sync rate, only the throughput so that won't be the cause.

I can't see any obviously dropped connections on your logs, but there are some very short ones that suggest there is an intermittent connection issue somewhere and that will be causing the fluctuating profile.

Best thing to do is to test in the master socket with all non ADSL items removed and if the connection still drops then raise it to us as a fault at http://faults.plus.net

I can see you've raised a fault before (though that one was closed), so it's likely all the tests have been done already though it's best to check again if possible. Drop a post in here or PM me when it's raised and I'll pick it up - I'm working till 9 tonight so I can make sure it's with BT and under investigation before I finish.

Hope that helps, sorry for the hassle.

Wish I had those fluctuating high speeds. Down to 150K here again.
I'm going to raise another ticket but guess what PN CS response will be,
do this test, do that test, i.e. pass the problem back to the customer.