>I've no problem with that Chris, what annoys me is the few customers on here who

>jump on anyone who in the slightest criticise the company. They do you no favours.

Hardly jumped on wingco unless you can link to a post in this thread that you think is in that category. Most certainly urged to supply a ticket or username, and that IMO is not an unreasonable request.

This was asked for immediately after the first post and now this subsequent post and has not been forthcoming. Difficult to help those who will not help themselves.

In reply to:

---

That will play well for you if it goes to court - not!

They tried to help sort it out and you refused to co-operate!

---

Seems pretty much a dig at the customer to me. It seems to me reading the OP that he has cooperated at some length, and was waiting for a promised call back. So saying he has refused to cooperate is disingenuous in the least.

Seems to me that the OP has cooperated in the past and if a call was promised it should have been made. Very frustrating for him and I can see why he can't be bother now.
Hopefully PN can learn something from this as well. I certainly feel PN are willing to learn from mistakes compared to a few years ago. A colleague at work has been caught up in the RedTen problem, he was telling me about this really responsive ISP he is trying to switch to once he can get a valid MAC, its PN, he didn't know I was using them. I asked he why he chose PN, came down to a clear info on the packages and the generally good feedback around the net.

I agree, sometimes lines of communication do break down. What I find amusing is those PN customers who "jump" on anyone, customer or not, who criticise PN. The OP has obviously had a bad experience, yet Jelv makes out it's his problem because he won't post a ticket number or PM his username.

Actually Jelv is saying that the OP is putting himself at a disadvantage by *not* taking up a pretty simple action which could help him at least close the book on this once and for all.

I think you're over-reacting somewhat.

" In reply to:

or do you have so many dissatisfied customers that you cannot resolve all their problems until they bring it up here?



If we did, I suspect these forums would be a lot busier and a lot less friendly than they are currently. "

Obviously the OP is a newbie to this forum go back 18months to 2 years and you will see what vitriol was poured here because of the way PN treated customers. I say that not to drag up the past but to endorse that PN don't have hundreds of unhappies, well not at present

Thank you Wingco1.

For the record, there is a clear email trail in all the messages left on my Metronet account including confirmation from Metronet's staff that my problem was being escalated. I decided to abandon ship because of the manner in which they handled my complaint when I received a bill that was nearly 3 times my usual bill. Of course they denied that I could ever be overcharged. Incidentally I did receive confirmation that I was overcharged except I dispute the amount that they claim I was overcharged by (academic because they have taken their money anyway). My repeated requests for name of their senior person in charge has met with no response but I have been assured that my complaint would be escalated (several weeks ago and then nothing). The message I left with Metronet today has not received the courtesy of a response even though they apparently respond within 2-3 hours (their stats on their website not mine)

I was even prepared to write off the overcharge down to my stupidity and lack of time but hit the roof when I received this Final Demand. As they say, rob me once shame on you, rob me twice shame on me. My account has always been with Metronet (who as you may know is very prompt in threatening you with disconnection, bad credit etc. if you don't pay up) and yet the demand has come out of the blue from Plus net. Anyway, I could not have any unpaid amounts because the have my credit card details. I'm sorry but this displays incompetence of the highest order. Metronet have never compensated me for their incompetence and my inconvenience including the time that I was without internet access for 3 days (they did not even give me a pro rata credit of my subscription not to mention the costs I incurred on my phone bill for using dial up). I find the fact that they are so prompt in collecting money from their customers but denying them fair treatment rather distasteful.

I would like to know if anyone on the forum has had a satisfactory resolution to their dispute of a similar magnitude by sending their userid to one of the Plus net staff. I am especially sceptical because I am no longer a customer of theirs. I would have thought that Metronet would speed up their resolution of their outstanding call logs of similar grave issues once a grievance like this was brought to their attention. Incidentally, I started with Metronet because of feedback on this board some 3 years ago.

Whether other customers / ex-customers have had their problems resolved through providing their PlusNet / Metronet identity here is not relevant. However, if you look at the Business Account - Prem Option 3 thread you will see, amongst all of the other discussion, that the OPs problem was satisfactorily resolved.

The problem here is that despite the fact that "there is a clear email trail in all the messages left on my Metronet account" the PlusNet staff here (and 4 have responded so far) do not know which of the 200,000 accounts that they have belongs to you and therefore they cannot look into and resolve the 2 issues involved. Do yourself a favour, provide the account name as requested and see what happens. You might be pleasantly surprised. If you do not get a resolution then it will have taken you less time than writing the last post here and you will have lost nothing.

Why not give PlusNet/Metronet your former username and see what happens?

It seems that they want it for two reasons :-

1) To try and resolve any outstanding issues you might have

2) To see how their system allowed this to happen and correct any possible problems for the benefit of other users.

At least there are ISP staff here who are willing to help you which is a lot more than happens with my previous ISP.

In reply to:

---

I would like to know if anyone on the forum has had a satisfactory resolution to their dispute of a similar magnitude by sending their userid to one of the Plus net staff.

---

Quite frankly I think that is irrelevant, it is your situation that matters. Without information from you it is a certainty that the PN staff on here can do nothing, so your cooperation is required.

You have had a number of public assurances that the matter will be looked into and if the company fail to resolve things in a manner not to your satisfaction you can then report back.