>That will play well for you if it goes to court - not!

>They tried to help sort it out and you refused to co-operate!

In the context of this thread it is not unreasonable to ask the OP to cooperate.

Nobody has "jumped" on the OP for making there allegations but it is frustrating I would have thought you would agree that the submission of the username could move things forward.

I have pointed out to the OP that these boards are then open for a report back positive or negative. Obviously there is no obligation for the OP to submit a username but then it is more ISP unhappiness issue and any ones comments are speculation.

The OP has seemed keen to seek a resolution reading the posts so I would have thought a public forum is ideal as a company is in the public gaze.

Agreed, but that is nothing new.

In reply to:

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I would have thought you would agree that the submission of the username could move things forward.

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I can understand why the OP is reluctant to do so, which is something others apparently can't see. Whatever he decides is down to him. However the usual suspects will bad mouth him for not jumping when PN decide they want to look at the issue, simply because it's been aired here.

Accept the fact, Plusnet CSC do still make mistakes. Accept the fact some customers do receive less than adequate service. I accept PN have come a long long way in the last couple of years for which they should be congratulated. I accept there is possibly less dissatisfied customers now than there used to be.

It's about time the usual suspects accepted mistakes and poor customer service can and does happen, even at Plusnet.

Obviously it's the OPs choice as to whether he provides his username.

I'm not questioning the validity of his claims but refusing help from 4 different PlusNet staff members does make one wonder whether there are two sides to this story.

Effectively he's denying PlusNet the right of reply so.................

In reply to:

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Effectively he's denying PlusNet the right of reply so.................

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He was promised a call back when PN would have had it's right of reply

>�I can understand why the OP is reluctant to do so, which is something others >apparently can't see.�

Well I must admit that one foxes me. I cannot see a downside as such, but that is the choice of the OP. It is just an undeniable fact however that this BBS cannot be of any further help to the OP without it.

>�It's about time the usual suspects accepted mistakes and poor customer service can >and does happen, even at Plusnet�.

I think you are confusing the comments of posters somewhat. As I see it no one has denied the fact as expressed by the poster. One of the allegations is a lack of communication via the normal system among other things, and yet seems reluctant to use our BBS to bypass the normal system.

This BBS should never be used to circumvent normal channels but more an avenue where normal channels have not worked. This seems to be one of those occasions and the reason posters have urged its use it seems to me and I cannot understand why you think that is unreasonable or in any way an attack on the OP claims.

Hi,

Everyone makes mistakes, we as a company do not deny that and we all know we've made a few in the past.

Our CSC does make mistakes, I know this because I deal with a lot of them in terms of training and educating the agents involved.

What I do know is that if a CSC complaint is raised to any member of our team via these or any other forums which we participate in this does get addressed, and the customer contacted by us personally. We also work very closely with shift managers in the CSC to ensure these mistakes do not occur again.

Recently we have seen the head count in the CSC reach it's highest levels to date, which equates to a lot of agents who have been here for a very short time. It's a challenge to ensure that this does not result in a higher number of customer complaints, which is why we've spent a lot of time and effort on extra training measures and more quality assessments on newer agents (obviously along with the necessary support for them where needed).

"Accept the fact, Plusnet CSC do still make mistakes. Accept the fact some customers do receive less than adequate service. "

Yes indeed they do... thankfully far less than most other suppliers.

The usual suspects tend to get annoyed by your constant popping up with sarcastic na na ner ner ner posts, and given that you have no experience of the services plusnet have to offer the motivation seems strange. You have the right to make the posts you do but won't accept comment contrary to yours - well thats forums for you.

Surely the point is that he's made a claim in an open forum which PlusNet can't possibly rebut or investigate because he won't say who he is.

If the original complaint had been properly dealt with he wouldn't have had to post here would he. The fact that a customer of over three years became so disillusioned with matters that he felt he wanted to bring it to the attention of a wider audience, says a lot.

Apparently he's moved on, so possibly sees no point in further dialogue. That however doesn't stop the usual suspects from criticising him.

I'll leave it there as we're unlikely to agree.