TR069

A neighbour of mine is with Plusnet and couldn't get onto the web. I checked the router setup and the username had been changed to [email protected].

Why did this happen?

Who did it?

What went wrong?

It may help if you said what router he is using etc.

Open wireless network with default username and password?

Edited by wingco1 (Sun 10-Apr-11 10:52:47)

This username is the one used for our Easy Setup.

http://www.plus.net/support/broadband/hardware/tr69f...

It wont provide internet access, only access to the platform to set itself up.

If this was a modem purchased from a third party, this may happen due to disassociation from another customers account.

If the serial number is registered to their account correctly, holding the reset button from 7 seconds and then allowing 5 to 15 minutes should bring it online.

In reply to a post by prichardson:

This username is the one used for our Easy Setup.

http://www.plus.net/support/broadband/hardware/tr69f...

It wont provide internet access, only access to the platform to set itself up.

If this was a modem purchased from a third party, this may happen due to disassociation from another customers account.

If the serial number is registered to their account correctly, holding the reset button from 7 seconds and then allowing 5 to 15 minutes should bring it online.

Thanks for that. The intarwebs had been working fine for ages but then after coming back from holiday, when switching the router back on it was set to TR069.

Maybe the firmware has been updated or something?

Anyway, instead of something happening, it remained stuck on TR069. I was summonsed to fix it, and a call to CS allowed me to discover what username and password should be put in where.

It was Gordon Brown.

In reply to a post by Techworld:

It was Gordon Brown.

I agree that incompetence and arrogance are also GBruin's attributes, I think in this case the blame lies with the ISP, who appear muted on the subject.

In reply to a post by BatBoy:

the ISP, who appear muted on the subject.

?

In reply to a post by prichardson:

This username is the one used for our Easy Setup.

http://www.plus.net/support/broadband/hardware/tr69f...

It wont provide internet access, only access to the platform to set itself up.

If this was a modem purchased from a third party, this may happen due to disassociation from another customers account.

If the serial number is registered to their account correctly, holding the reset button from 7 seconds and then allowing 5 to 15 minutes should bring it online.

This doesn't apply, as previously explained.

I think in this case the blame lies with the ISP, who appear muted on the subject.

and a call to CS allowed me to discover what username and password should be put in where.

seems good support to me

In reply to a post by ggremlin:

I think in this case the blame lies with the ISP, who appear muted on the subject.

and a call to CS allowed me to discover what username and password should be put in where.

seems good support to me

I'm trying to find out why it happened, and if it will happen again?

If you factory reset the router, or perform a firmware upgrade then it may have that username in again as that's the default one in there.

The router was simply powered up after a holiday. It was working perfectly before the holiday, and had been powered up and down several times.

Shouldn't that automatically pick up the connection details though Chris? I thought that was the whole point of TR069.

Yes, but sometimes it can take a while and on rare occassions it may not connect automatically if the ACS is down/busy. It should then forward to the 'walled garden' and prompt for login.

In reply to a post by chrisparr:

Yes, but sometimes it can take a while and on rare occassions it may not connect automatically if the ACS is down/busy. It should then forward to the 'walled garden' and prompt for login.

That sounds like what happened. Thanks.

Thanks Chris. It had me baffled .

Things like that falling over now and then is not surprising - just a pain when they do.