FTTC install fail

Was due to have FTTC installed today but it failed.

The Openreach engineer, I think he was a contractor, couldn't do the install because he didn't have keys to the PCP! Wow. Wonder how long I have to wait before BT can find the keys?

He also said it's better to get an AM appointment because keys take 2 hours to get from BT.

I wonder BT function at all.

Now that is a new one

I'm sure I've heard of this exact scenario before .

Edited by chris6273 (Thu 22-Nov-12 23:11:56)

You have. I remember it as well. It was for Sky.

http://forums.thinkbroadband.com/fibre/t/4176319-eng...

That's really almost exactly what happened on my install... but he didn't do any of the ringing up first and he sat outside in his van for about 15 minutes before coming in. We turned the lights on in the house so he could see we where in. I honestly think if we hadn't seen him he would have probably driven off and called us a no show.

He also told me it was the first FTTC install he'd done on his own...

Still these things happen... I wonder how quickly I can get a new BT Openreach engineer?!? If it goes beyond my cut-off date with BE I'll have to cancel the FTTC install and maybe try again in the new year.

Regards
Tim

The ISP need to arrange an expedited appointment because of the failure by BT OR. This should be within a week and can be at a weekend if appropriate.

The BT OR installer did not turn up for my install and after much complaining to BT they did this for me with an appointment arranged for a Monday and OR rang on the Saturday and asked if they could come then. Person who came said they were asked(!) to work Saturdays but normally no work was planned for then!

Interesting that in the modern age, an electronic keypad system can't be put into place (with a physical key alternative if power cuts). The code could be changed at the end of each day if used.

greenglide I want your experience of BT OR.

In reply to a post by greenglide:

The ISP need to arrange an expedited appointment because of the failure by BT OR.

As advised to OP of the linked thread I gave. It worked.

Followed by people having fun guessing code, or hitting keypad with hammer etc
Then the keypad is hidden by a lockable panel and back to square one.

Hi timl,

Sorry to hear that, doesn't make for the best reading. Can you message me your username so I can get this picked up and pushed on.

I've been onto my ISP who contacted BT. Apparently the engineer had added some notes to the call which talked about there being a terrorist threat, flood or fire problem. You've got to laugh... it was a bit windy yesterday but no flood!

Just as in the other thread, linked by Robertos, the engineer was from MJ Quinns.

The ISP, obviously Plusnet, is working on getting an expedited appointment.

Of course Chris. I'll PM you.

In reply to a post by timl:

Apparently the engineer had added some notes to the call which talked about there being a terrorist threat, flood or fire problem. You've got to laugh... it was a bit windy yesterday but no flood!

Well you said he sat in his van for 15 mins. Maybe he'd just had his hair done .

Due for a second installation appointment for this Wednesday afternoon. Well done Plusnet and BT Openreach.

So hopefully, fingers crossed, this time it'll go according to plan.

Thanks
Tim

In reply to a post by timl:

Due for a second installation appointment for this Wednesday afternoon. Well done Plusnet and BT Openreach.

So hopefully, fingers crossed, this time it'll go according to plan.

Thanks
Tim

Wow lucky you !!

My BTO no show on behalf of Sky last Fri 23rd here (reason: ran out of Modems) and i have to wait until 19th Dec for another chance !!

In reply to a post by slickric21:

My BTO no show on behalf of Sky last Fri 23rd here (reason: ran out of Modems) and i have to wait until 19th Dec for another chance !!

See the linked thread in my first post in this one.

I'd have to agree with Roberto and Greenglide. Talk to your ISP.

Thanks
Tim

Well today was the 2nd attempt at FTTC installation. They didn't turn up. BT hadn't booked an engineer even though they'd accepted the appointment.

Now provisionally rebooked with confirmation of that appointment coming on Thursday hopefully.

Who's voting for a successful installation third time?

Next time he'll forget his toolbox or say 'Can't do it guv, left me pozidrive at the last job 120 miles away'

From my limited experience I'd say that was certainly within the realms of possiblity.

But hopefully they'll just install FTTC!

Sorry to see that you had another failed install, I can see you have a new appointment booked in.

I've also got your ticket picked up with the query regarding the email you received, it'll be updated shortly.

Finally got connected to FTTC today. The BT Openreach engineer was friendly and impressive and replaced some bits in the copper to the house because they were worn out and *might* affect the VDSL speed.

He said he as getting an 80Mb sync at the CAB... then on his test machine at the house also 80Mb. He said I'm pretty close to the CAB so should be good.

Plusnet shows 78Mb sync speed but get this result through a wired connection

http://www.speedtest.net/result/2344597384.png

BT engineer thought it must be some restriction being applied outside the BT network. All very pleased anyway.

The only downside is the email I got from my old provider telling me that BT have ceased the line and my services have been suspended. Fortunately phone still works and so does FTTC. Migration from Be to Plus is definitely not a fun experience.

have you tried the BT diagnostic speed test

Yeah. It comes back at about 38Mb down about 12 up from memory.

But what are the IP profile numbers as that could be the problem

Oh right yes sorry forgot those.

IP Profile for your line is - 77.44 Mbps
Upstream Rate IP profile on your line is - 20 Mbps

In which case the only thing I can suggest is calling Plusnet as something is adrift and it may well be internal to them - but why you are seeing upstream of 12Mbit I don't know as usually the speed limit is because they have put you on the 40/10 product by mistake

Edited by deleted (Sat 01-Dec-12 20:34:56)

What does https://portal.plus.net/my.html?action=stable_rate say for your current line speed?

It says 78 Mb for current line speed.

Gonna check and see if my router is at fault.

How can it be? It is sync'ing correctly.

That's the modem (component if a modem/router) .

Edited by RobertoS (Sun 02-Dec-12 09:22:54)

This morning and still only 18 hours into FTTC.

Tested on the same wired computer after the overnight period and it's coming out at 72.4Mb from Speedtest.net. Wow! See here. Looks like whatever was capping the speed has seen the line profile and increased it. It'll be interesting for me to see if the CAB DLM steps in tonight and reduces the line speed or adds interleave. I'm being very careful around the BT Openreach box and following Robertos advice very carefully.

Now my only problem is my LAN is slower than my WAN!

Thanks everyone for all the advice and help.

Tim

Of course! Forgetting!