Broken PN Router - Working FTTC Connection :)

Hi,

I just had the BTO engineer over to install/setup my FTTC connection.
Everything seemed to be going fine until he went to power on the PN router...
Dead. No power/No Lights.

Contacted PN support. Informed them about the issue and said they will send me out another modem 3-5 daytime.

Ok, I thought but what about now I said to the tech-support?

She said: "You can directly connect to the ECI modem to PC via PPPoE session."

Ahhh. I didn't know this so now I am connecting at a higher than predicted speed both my up and downstream speed is quick 38/17Mbps approx..

I am kind of happy that I have at least one connection for the time being until my router arrives (soon I hope).

** I just can see any line Stats from ECI modem as it has no internal LAN IP, I can only do Speedtests to confirm speeds.

Anyway, gutted I didn't have the whole package setup/tested/configured completely whilst the engineer was here although I am not completely disappointed with the result.

http://www.speedtest.net/result/2724458246.png

In reply to a post by majika2007:

She said: "You can directly connect to the ECI modem to PC via PPPoE session."

Credit to Plusnet, this agent deserves a pat on the back.

In reply to a post by majika2007:

I can only do Speedtests to confirm speeds.

You can get the IP Profile value from performing a BT Speedtest, then following through with the "extra diagnostics".

The Downstream sync speed will be approximately 3% higher than the IP profile. Upstream, it'll probably say 20, no matter what the upstream sync speed is.

You can then compare the downstream IP Profile against the value that PN hold at
https://portal.plus.net/my.html?action=data_transfer...

Are you on windows 7? I have tried a PPPoE connection but mine just doesn't connect?

In reply to a post by LEEEVANS69:

Are you on windows 7? I have tried a PPPoE connection but mine just doesn't connect?

I'm on Windows 7 but I don't have fibre to test PPPoE. I can't see why it wouldn't work though.

In reply to a post by Oliver341:

In reply to a post by LEEEVANS69:

Are you on windows 7? I have tried a PPPoE connection but mine just doesn't connect?

I'm on Windows 7 but I don't have fibre to test PPPoE. I can't see why it wouldn't work though.

Tried it on an xp machine too...could the router be faulty?

In reply to a post by LEEEVANS69:

Tried it on an xp machine too...could the router be faulty?

Router? You should only be dealing with the modem.

In reply to a post by Oliver341:

In reply to a post by LEEEVANS69:

Tried it on an xp machine too...could the router be faulty?

Router? You should only be dealing with the modem.

Sorry yes my mistake, the BT modem straight to a pc from LAN1

In reply to a post by LEEEVANS69:

Sorry yes my mistake, the BT modem straight to a pc from LAN1

Assuming the router can make a PPPoE session I can't see how the modem could be faulty.

In reply to a post by Oliver341:

In reply to a post by LEEEVANS69:

Sorry yes my mistake, the BT modem straight to a pc from LAN1

Assuming the router can make a PPPoE session I can't see how the modem could be faulty.

ok thanks i have no idea why it can't connect.

Ok i am connected but i never had to put a password in i just left it blank.

Good CS from PN but its a shame about being sent a dud router ...!
I'm unfamiliar with PN's RMA protocols but I hope they don't expect me to be sending my router back and then sending out a replacement.. That will take days, My misses is already feeling the withdrawals of no wi-fi around the home. lol

Yeah, I will head over to BT availability diagnostic site for a little digging..
Cheers for the heads up!

To make a new PPPoE Connection - Direct into modem right-click on the little network icon in lower taskbar > Network settings > New BBand conn. > PPPoE (Enter your assigned username and password (If required);

Also running as Primary server ('HYBRID') Win 8 x64 Pro on a Gigabyte FXA990-UD7 Bulldozer FX-8120 OC'ed at 4Ghz Turbo to 4.5Ghz X2 7870 AMD Radeon HD 7970 GPU (stock) - Corsair Cross-link & Corsair H2O Corsair H100 - 4X8GB 32GB Ram @ 1866mhz - PSU TX850
X2 ForceGT 240GB SSD X3 SATAIII 1TB


Nice

Standard procedure a new router is sent out then a prepaid return bag is sent separately I believe although it may come with the router

In reply to a post by Oldjim:

Standard procedure a new router is sent out then a prepaid return bag is sent separately I believe although it may come with the router

fyi - My pre-paid bag came with the new router...