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Hi
We'll be moving in to a flat in a couple of weeks time, and I've checked the plusnet website which shows we can get their fibre broadband and that the property has a currently active phone line.
I was thinking, could we order fibre broadband now and have the install date sometime shortly after we move in? A couple of things that make me question this is 1.) apparently plusnet post out a router; there would be no one at the property to collect, 2.) I'd be paying with a CC and via DirectDebit - both are registered to my current address, would this cause an issue with payment etc?
Any help is appreciated
thanks!
Edited by digitalface (Tue 25-Jun-13 22:48:30)
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the property has a currently active phone line. 3) What if present tenants cancel line as they move out? Or is just an unoccupied flat with a working line (which someone must be paying for)?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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it's unoccupied so I presume the latter.
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4) Can you put BB on a line for which you are not the a/c holder?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Yes, but I believe it can get messy when the account holder changes.
Think back, slightly different but answering the question you asked, we sometimes get people wanting to migrate broadband, already in their name, but the preferred ISP is only viable if the phone moves too, but the phone is in a parent's name and the parent is unlikely to agree.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 26-Jun-13 09:53:13)
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Yes, that's what was at the back of my mind/
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Hi Digital,
I had a similar problem when I first signed up, I just sent a letter to the address just saying to the current occupier explaining, and with my contact details. Get them to ring you see when their final bill is, as when I did an order the telephone service switched over within 2 days.
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Hi Digital,
I had a similar problem when I first signed up, I just sent a letter to the address just saying to the current occupier explaining, and with my contact details. Get them to ring you see when their final bill is, as when I did an order the telephone service switched over within 2 days.
I would have thought that the OP might find that a bit difficult   :-
it's unoccupied so I presume the latter.
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Also, if OP is thinking of taking BB/phone package, as most are these days, he will need the current bill payer's permission or for him to release line, so OP can take over landline.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Missed that part
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There may even be a PSTN cease order on it. If there is, I don't think anything can be done until that completes.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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this is what we'll be doing,however I may have been a bit misleading with my OP. When I check on the plusnet website,during the ordering stages after entering the postcode it says
We've found a working phone line at your property
You've told us that you don't have a phone number but our checks show that there is a working phone line at your property."
Of course I took working phone line to mean currently subscribed phone line, however I'm now lead to believe this may not be the case, it means something else? How would I know the difference? If it just means there's a line I can use, there's no 'notifying the current bill payer' issues or anything like that, is there?
As I say, there's no tenant currently living there so it would seem odd that a line rental would still be being paid for.
Edited by digitalface (Wed 26-Jun-13 20:19:55)
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http://forums.thinkbroadband.com/plusnet/t/4248127-o...
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I see. They make this all so [censored] confusing - "we've found a working line at your address" is incredibly ambiguous. I think I'm just gonna go ahead and attempt an online order and see if it's accepted or not.
Thanks for your help people.
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If you have access to the property it would be interesting to check the line. Does it have a dial tone? Does it tell you the number if you dial 17070? Can you ring that number?
jelv
Plusnet user since November 2001 - not sure for how much longer
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