Thinking of joining..

Hi
I'm currently on BT Fibre Unlimited @ £26.00 per month.
Never had any issues with it and getting a constant 74 / 18 connection. ping 20ms.

I'm thinking of joining PlusNet purely as I need a Static IP Address.
Will I get similar speeds ?

I'm wondering how the traffic management will affect me.
During the day I work from home, so I use VPN, Web, SSH, FTP, VoIP and a lot of torrents downloading Linux distros and updates.

What will happen when the kids come in and start playing PS3 / XBox games ?
Will this affect me ?

Thanks

It is possible but unlikely as the torrents could be severely impacted by the gaming if you were on ADSL but on Fibre they shouldn't be as you will have plenty of spare bandwidth
http://www.plus.net/support/broadband/speed_guide/tr...
Having read the reply from Jelv I see I was approaching it from the angle of the gaming affecting your work not the other way round

Edited by deleted (Fri 14-Feb-14 10:05:25)

Plusnet traffic management should be ideal for you. Torrents should be slowed down before they affect foreground activities.

As jelv says. For example, if your VOIP is ever affected at the moment by torrents, on Plusnet it gets priority so should be fine. Same with the actual gaming for the kids. If you haven't already, have a read of this blog.

The bandwidth used by the VOIP and gaming is tiny compared to FTTC capacity, so the effect on torrents and the like will be negligible.

Check out their members forum plusnet comunity forum plenty of info on their

Thanks. I'm more concerned that gaming will take bandwidth from everything else.

Currently when I download a torrent I can be using a VoIP Phone and downloading via http fine.
Never had an issue with that.

I thought you can get a static IP from BT - about £5 one off charge, I believe?

I could be wrong, of course... but worth asking?

I've never heard of actually playing games using over 70Mbps - that's the only circumstances you'd see any affect!

You can from Plusnet but I believe BT only do static on Business.

And from what iv'e read it's £5 per month on bt buisness

In reply to a post by tommy45:

And from what iv'e read it's £5 per month on bt buisness

£5.50 + vat. Of course the base broadband price is higher too.

That's why I put the heavily emphasised "if" earlier.

If everything runs smoothly on Infinity it should do so on Plusnet. If it didn't run smoothly on Infinity, the Plusnet system would improve the overall running of your system. The effect on torrents if that happened would be completely unnoticeable, as I said before.

As everything has been very smooth with BT I'm reluctant to leave.
I presume I should get the same connection and download speeds.

Last month we used 400GB is PlusNet really unlimited ?

What's the migration process for fibre ? Will the openreach box be replaced, engineer visit or just swap out the router ?

I currently use an Asus router I assume I can just update my connection details I'm that. Will I have to go through the 10 day re training period ?

Thanks

In reply to a post by MrPete:

As everything has been very smooth with BT I'm reluctant to leave.
I presume I should get the same connection and download speeds.

Yes.

In reply to a post by MrPete:

Last month we used 400GB is PlusNet really unlimited ?

Yes.

In reply to a post by MrPete:

What's the migration process for fibre ? Will the openreach box be replaced, engineer visit or just swap out the router ?

No, no, can if you like.

In reply to a post by MrPete:

I currently use an Asus router I assume I can just update my connection details I'm that. Will I have to go through the 10 day re training period ?

Yes, no (no such thing anyway!)

In reply to a post by MrPete:

Last month we used 400GB is PlusNet really unlimited ?

Multiply that by 10 and you would be closer to the amount some have downloaded in a month.

In reply to a post by MrPete:

Last month we used 400GB is PlusNet really unlimited ?

That's alot of it. But, of course Plusnet say it still UNLIMITED, no usage cap.

Thanks.
I think I may have to give them a go !

I was with them years ago.. shame I'll have to pay £50.00 to connect.

Check Quidco and TopCashBack - there was £100 up for grabs when I signed up.

Thanks, looks like it's only available if I take there line rental.
I've got 7 months left with BT Line Rental..

You also don't have to pay the £50 if you take Plusnet line rental; that could be £150 to offset against the BT early exit fee.

In reply to a post by jelv:

In reply to a post by MrPete:

Last month we used 400GB is PlusNet really unlimited ?

Multiply that by 10 and you would be closer to the amount some have downloaded in a month.

My connection is that slow it would take longer than a month to download that amount of data

Also the FTTC when taken with line rental is £2.50pm less, which is £25 a year ongoing.

Only 10 months in a year? Or were you thinking of £30 saving?

B)

Oops. Decimal years?

Thanks. I saw your post too late to edit though.

Post deleted by tommy45

In reply to a post by kasg:

You also don't have to pay the £50 if you take Plusnet line rental; that could be £150 to offset against the BT early exit fee.

When are they BTOR going to stop charging the install fee for FTTC migrations ? it doesn't involve an engineer, it's about time this was changed along with the 12mths min term to isp's for those who migrate FTTC to FTTC Then these silly 18mths min term contracts would be a thing of the past for those who migrated FTTC,

Edited by tommy45 (Sun 16-Feb-14 13:46:45)

Thanks for all the advice and comments.

I've been reading the Plus Net forums.. which is quiet worrying, but most posts on a forum are negative.
People tend to complain and not praise.

Looks like I've got 10 months left, not 7 with BT.
I may wait and see if PlusNet do any migration deals over the next few weeks.

Also waiting to see what comments are made on this thread :
http://community.plus.net/forum/index.php?topic=1238...

I had fibre installed last Thursday with Plusnet isp and see the speed well above 70Mbps and 18Mbps all day with low ping between 9 and 11ms. No issues here.

In reply to a post by MrPete:

People tend to complain and not praise.

Spot on. The lesson to be learned from the Plusnet forum is that their staff do respond to issues quite fast and usually get them sorted out.

A lot of the noise on our forums are down to:

a) Our support centre being a little swamped over the last few months. It's meant we've had longer phone queue times and turnaround times on our tickets system. Definitely not good enough! It's getting a lot better now we've got our 2nd call centre up and running and we're working to avoid getting in this position again.
b) Fibre speed issues due to exchange problems. Dave has been doing some work with our DPI platform to identify exchanges with some peak time performance issues. That's identified what's going on with the prominent, ongoing faults conversations we've had on the site. I'm quite happy at how that's progressing now.
c) Fibre engineer installation issues: There were quite a few problems at the back of last year with engineer appts being missed. It isn't helped by our provisioning system not being great at keeping people informed when things go wrong. We're working on that to improve it.

Either way, if you decide to come over, feel free to hold us to task on your install/performance on either here, or over on the community site.

In reply to a post by KellyD:

a) Our support centre being a little swamped over the last few months. It's meant we've had longer phone queue times and turnaround times on our tickets system. Definitely not good enough! It's getting a lot better now we've got our 2nd call centre up and running and we're working to avoid getting in this position again.

Current queue times are quite lengthy (I hung up after 12-13 minutes real waiting at about 1pm and 2pm today).

Either way, if you decide to come over, feel free to hold us to task on your install/performance on either here, or over on the community site.

Sure will .

We know you're listening, that's why we're here at all! I am with PN already, and have now signed up my son...

Thanks for all the comments.

@KellyD - My comments weren't meant as a complaint, I know forums tend to be overwhelmed with negative posts, most users don't offer praise but as quick to complain.

I've got just over a month left with BT, then I can move.

I will say I'm happy with my PN fibre unlimited - it has been very reliable (generally no complaints from any users at home).

After an initial issue where it was stuck on 38Mbps, my connection speed is now 77.4Mbps.

Every now and then, we get "buffering" issue when streaming, but I've not even attempted to diagnose this, and appreciate the cause could be any one of a number of things beyond the connection itself.

Quick update..
I've placed my migration order with PlusNet

Gone for the business fibre with enhanced care. Submitted a ticket last night any idea when I will hear back ?

I request the earliest installation date, any idea when that my be ?

If anyone from PlusNet reads this.. Please feel free to check the order is going through OK

Thanks

Unless your PN username is MrPete you need to edit this post and give the ticket number. Otherwise there is a delay for them to ask you here to PM it or your username; you to see that and respond, and them to see that response.

In reply to a post by RobertoS:

Unless your PN username is MrPete you need to edit this post and give the ticket number. Otherwise there is a delay for them to ask you here to PM it or your username; you to see that and respond, and them to see that response.

Good point thanks.
Ticket no: 84045673

@MrPete

I've just checked your account and can see that the migration order was picked up and placed earlier today.

Just drop me a reply here or a PM if there's anything else you need checking or picking up.

In reply to a post by thatadamwalker:

@MrPete

I've just checked your account and can see that the migration order was picked up and placed earlier today.

Just drop me a reply here or a PM if there's anything else you need checking or picking up.

Thanks Adam.
Just sent you a PM.

Just had a text fro PlusNet fibre due to go live on the 23rd.. Ordered on the 9th
Why the delay ? No mention of am / pm..

Will an engineer need to visit ? I've all ready got fibre there's not much for them to do.
Also what happens to the current ECI modem I got from BT, do they replace it, re use it or do I keep it and they put a new one in ?
Cheers

Edited by deleted (Mon 14-Apr-14 08:12:52)

You may be told there will be an engineer visit, but there won't. It's all done remotely just like it is on ADSLx.

Assuming you ordered the 582n router, that should arrive a day or so before the migration.

You continue to use your existing Openreach modem.

The delay is down to Openreach. [shrug] . There ought to be a fast-track system for minimal jobs like this, that don't need a visit.

Thanks RobertoS

The company has ordered the router, but I'm planning to keep that as a spare and continue using my Asus RT-N65U

I assume at some point in the day I can update the username and password for the WAN link and I'll move across.

Do I just use my Member centre credentials for the WAN username and password ?

Thanks

http://www.plus.net/support/broadband/hardware/broad... covers it

Thanks Oldjim

No password needed ?
My current BT Fibre setup has a space as the password..

Password is as per your member centre - the one you gave on signing up.

Thanks. The notes on PlusNets site, made it read like you only needed the username:

Connection Settings
Broadband Username/Login name [email protected]
Connection Type / Encapsulation PPPoE Always On

Once it's live I'll use my [email protected] and my member centre password.

Thanks

It's worth making the initial connection with your 582n, to prove it works. Ready for use as a backup if your Asus falls over in the future.

Note, the 15-minute wait (in the leaflet with the router) while connecting is true.

OK Thanks
Will do. 582n hasn't been sent yet, so there may be more questions when it arrives

I assume swapping and changing the router is not going to upset the line speed ?

Nope
The line speed is controlled by the modem only

In reply to a post by RobertoS:

Note, the 15-minute wait (in the leaflet with the router) while connecting is true.

I recently got sent a 582n, for reasons I won't go into, and it connected almost instantly.

Possbbly to do with the final setup of the Plusnet account being completed when you first went onto FTTC. Mine registered the PPP session being up almost immediately, but I couldn't access anything.

Edited by RobertoS (Mon 14-Apr-14 14:18:41)

In reply to a post by MrPete:

Thanks. The notes on PlusNets site, made it read like you only needed the username:

Connection Settings
Broadband Username/Login name [email protected]
Connection Type / Encapsulation PPPoE Always On

Once it's live I'll use my [email protected] and my member centre password.

Thanks

I was in the same position as you, FTTC transfer and wish to use own router.
I was due to transfer yesterday and came home to find the broadband connection dead.
Logged into the router and changed login username as above and password as chosen when I joined Plusnet.
No other change needed from the ADSL24 setup used previously.
Router rebooted and within 45 seconds I was back on line.
Start to finish, maybe 5 minutes from turning on my PC.
Well pleased

In reply to a post by TheValk:

I was in the same position as you, FTTC transfer and wish to use own router.
I was due to transfer yesterday and came home to find the broadband connection dead.
Logged into the router and changed login username as above and password as chosen when I joined Plusnet.
No other change needed from the ADSL24 setup used previously.
Router rebooted and within 45 seconds I was back on line.
Start to finish, maybe 5 minutes from turning on my PC.
Well pleased

Great news. I hope mine is as smooth.
I work from home and need as little down time as possible