In reply to a post by KellyD:

a) Our support centre being a little swamped over the last few months. It's meant we've had longer phone queue times and turnaround times on our tickets system. Definitely not good enough! It's getting a lot better now we've got our 2nd call centre up and running and we're working to avoid getting in this position again.

Current queue times are quite lengthy (I hung up after 12-13 minutes real waiting at about 1pm and 2pm today).

Either way, if you decide to come over, feel free to hold us to task on your install/performance on either here, or over on the community site.

Sure will .

We know you're listening, that's why we're here at all! I am with PN already, and have now signed up my son...

Thanks for all the comments.

@KellyD - My comments weren't meant as a complaint, I know forums tend to be overwhelmed with negative posts, most users don't offer praise but as quick to complain.

I've got just over a month left with BT, then I can move.

I will say I'm happy with my PN fibre unlimited - it has been very reliable (generally no complaints from any users at home).

After an initial issue where it was stuck on 38Mbps, my connection speed is now 77.4Mbps.

Every now and then, we get "buffering" issue when streaming, but I've not even attempted to diagnose this, and appreciate the cause could be any one of a number of things beyond the connection itself.

Quick update..
I've placed my migration order with PlusNet

Gone for the business fibre with enhanced care. Submitted a ticket last night any idea when I will hear back ?

I request the earliest installation date, any idea when that my be ?

If anyone from PlusNet reads this.. Please feel free to check the order is going through OK

Thanks

Unless your PN username is MrPete you need to edit this post and give the ticket number. Otherwise there is a delay for them to ask you here to PM it or your username; you to see that and respond, and them to see that response.

In reply to a post by RobertoS:

Unless your PN username is MrPete you need to edit this post and give the ticket number. Otherwise there is a delay for them to ask you here to PM it or your username; you to see that and respond, and them to see that response.

Good point thanks.
Ticket no: 84045673

@MrPete

I've just checked your account and can see that the migration order was picked up and placed earlier today.

Just drop me a reply here or a PM if there's anything else you need checking or picking up.

In reply to a post by thatadamwalker:

@MrPete

I've just checked your account and can see that the migration order was picked up and placed earlier today.

Just drop me a reply here or a PM if there's anything else you need checking or picking up.

Thanks Adam.
Just sent you a PM.

Just had a text fro PlusNet fibre due to go live on the 23rd.. Ordered on the 9th
Why the delay ? No mention of am / pm..

Will an engineer need to visit ? I've all ready got fibre there's not much for them to do.
Also what happens to the current ECI modem I got from BT, do they replace it, re use it or do I keep it and they put a new one in ?
Cheers

Edited by deleted (Mon 14-Apr-14 08:12:52)

You may be told there will be an engineer visit, but there won't. It's all done remotely just like it is on ADSLx.

Assuming you ordered the 582n router, that should arrive a day or so before the migration.

You continue to use your existing Openreach modem.

The delay is down to Openreach. [shrug] . There ought to be a fast-track system for minimal jobs like this, that don't need a visit.