In reply to a post by jelv:

In reply to a post by MrPete:

Last month we used 400GB is PlusNet really unlimited ?

Multiply that by 10 and you would be closer to the amount some have downloaded in a month.

My connection is that slow it would take longer than a month to download that amount of data

Also the FTTC when taken with line rental is £2.50pm less, which is £25 a year ongoing.

Only 10 months in a year? Or were you thinking of £30 saving?

B)

Oops. Decimal years?

Thanks. I saw your post too late to edit though.

Post deleted by tommy45

In reply to a post by kasg:

You also don't have to pay the £50 if you take Plusnet line rental; that could be £150 to offset against the BT early exit fee.

When are they BTOR going to stop charging the install fee for FTTC migrations ? it doesn't involve an engineer, it's about time this was changed along with the 12mths min term to isp's for those who migrate FTTC to FTTC Then these silly 18mths min term contracts would be a thing of the past for those who migrated FTTC,

Edited by tommy45 (Sun 16-Feb-14 13:46:45)

Thanks for all the advice and comments.

I've been reading the Plus Net forums.. which is quiet worrying, but most posts on a forum are negative.
People tend to complain and not praise.

Looks like I've got 10 months left, not 7 with BT.
I may wait and see if PlusNet do any migration deals over the next few weeks.

Also waiting to see what comments are made on this thread :
http://community.plus.net/forum/index.php?topic=1238...

I had fibre installed last Thursday with Plusnet isp and see the speed well above 70Mbps and 18Mbps all day with low ping between 9 and 11ms. No issues here.

In reply to a post by MrPete:

People tend to complain and not praise.

Spot on. The lesson to be learned from the Plusnet forum is that their staff do respond to issues quite fast and usually get them sorted out.

A lot of the noise on our forums are down to:

a) Our support centre being a little swamped over the last few months. It's meant we've had longer phone queue times and turnaround times on our tickets system. Definitely not good enough! It's getting a lot better now we've got our 2nd call centre up and running and we're working to avoid getting in this position again.
b) Fibre speed issues due to exchange problems. Dave has been doing some work with our DPI platform to identify exchanges with some peak time performance issues. That's identified what's going on with the prominent, ongoing faults conversations we've had on the site. I'm quite happy at how that's progressing now.
c) Fibre engineer installation issues: There were quite a few problems at the back of last year with engineer appts being missed. It isn't helped by our provisioning system not being great at keeping people informed when things go wrong. We're working on that to improve it.

Either way, if you decide to come over, feel free to hold us to task on your install/performance on either here, or over on the community site.