FTTC migrations

To those of you who have migrated their FTTC connection to PlusNet, how long did it take? I signed up on the 1st July and apart from the three acknowledgement emails the same day, there has been nothing further. The Member centre just says 'Processing Your Order'. Should I give them a few more days before bugging them .

You should have had a date within a couple of days. Bug them. I forget, is it line and broadband, or just broadband? If both, who is the line with?

It is line and broadband, the line is with BT. I'll give them a call to find out what the hold up is.

In reply to a post by TheHorseman:

Should I give them a few more days before bugging them .

No, phone them. Something went wrong with mine on the online systems that the guy on the sales desk was able to fix and kick into life quickly. Sounds as if FTTC migrations are a bit new still

In reply to a post by jchamier:

Sounds as if FTTC migrations are a bit new still

I think I was the first, in February 2012. They were completely floored when I rang about it, but recovered their breath and talked sense.

Unlike BT Retail who politely told me several times I could not already be on Openreach FTTC. That reduced my shortlist from two to one, for which I am very glad.

Are there initial payments to be taken? Not giving them a card number and therefore waiting for DD to be set up can delay things.

Their initial payment has been taken by card, so they have the money. The DD is setup and ready. They also have the MAC so really there should be no hold up. I'll give them a call in the morning. Would you suggest I call sales or support? I did open a ticket earlier to enquire about updates in a spare moment. I was intending to call them but ended up getting sidetracked.

Sales. I did when I had order queries. You get straight through .

In reply to a post by RobertoS:

Sales. I did when I had order queries. You get straight through .

No surprise there then .

Hi TheHorseman,

Sorry to hear you've not received confirmation of your FTTC order. Can you send me a private message with your username so that I can take a look into that for you?

Apologies for the delay.

Regards,

Hi Linn, thanks for the offer but I have spoken to support this morning and they have set things in motion. It seems that for some reason the order for fibre had not been placed. The support person placed the order while I waited so all should now be moving.

One quick question folks, the FTTC Migration from BT Infinity to PlusNet is due to complete this week. Did anyone inform BT that the migration had occurred or did you rely on the fact that OR should tell the ISP?

They have to rely on Openreach as officially they don't know where it is being migrated from

As Oldjim says, but the notification can either fail, or be claimed to have failed .

Just like any migration, I recommend that once you are up and running you contact the old ISP (BT in this case) and confirm that you have left.

If your phone is still with them be careful. Even if it is going to be moved. The last thing you need is some idiot ceasing the line, so preventing the move order going through.

Thanks, I am moving the phone too. I'll contact BT and let them know when the migration completes, they should have no reason to cancel the line as my phone will still be with them at that point. PlusNet will not submit the phone move until the BB move is complete. That is assuming that they do not forget to submit the order like they did with the BB.

Yes, you should be OK .

I have been with Zen for years now, and recently migrated to Plus Net. Was on the 76Mb FTTC product at Zen, migrated to the same at Plus Net.

I ordered on 12th July (which was a Saturday, so I assume nothing much happened till the Monday).

I phoned Zen for my MAC code on the 14th, and it arrived by email on the 15th, and I added it to my order (on their web site) the same day.

On the 16th I had a text from Plus Net saying my broadband would switch on July 24th.

Just past midnight on July 23rd, my internet connection died. I assumed it had switched earlier than they said it would, tried new Plus Net credentials but with no joy. Gave up, went to bed, tried again in the morning and all was working fine.

I also got a text at 9am that morning saying it had gone through.

I know it is early days but it was pretty seamless to me (although the phone doesn't switch for a while yet).

One thing I would say is that a couple of times I've found myself looking for details about the switch and found myself getting confused by not being able to find emails about it, only to remember that they'd sent me texts instead.

The text thing is really good, but I think it'd be even better if the contents of text updates were also emailed as a matter of course.

I haven't switched broadband before, on this account was with Zen for seven years, and prior to that had been with one ISP until I moved house. I have to say, it's a pretty impressive, smooth, fast experience based on moving to PN.

In reply to a post by andrewrobins:

Just past midnight on July 23rd, my internet connection died. I assumed it had switched earlier than they said it would, tried new Plus Net credentials but with no joy. Gave up, went to bed, tried again in the morning and all was working fine.

I also got a text at 9am that morning saying it had gone through.

Not yet then? Odd!

Just past midnight, in the early hours of July 23rd. In other words this morning.

"I also got a text at 9am that morning" In other words, this morning?

Yes, congratulations, this morning (although only for the next 24 minutes).

I've got a medal here with "pedantic tit" written on it, lean forward and I'll stick it on your chest.

TBH I thought you got the month wrong and meant June, but perhaps your post is more complex than that.

It's not really complex at all.

Someone asked about the procedure and timeframes in migrating their FTTC product from one ISP to another, and having just done precisely that, I thought relating my experience might have helped in some way. Not using this forum that much but having been helped immensely previously when I have done so, it struck me as the right thing to do.

I wasn't really expecting much more involvement than that.

If I'd known I'd be exposing myself to the sort of challenging intellect that hangs around broadband forums at almost midnight pouncing on the sort of mistake that distinguishes "this morning" from "that morning", then I might have thought twice about it, but hey ho.

In reply to a post by andrewrobins:

I've got a medal here with "pedantic tit" written on it, lean forward and I'll stick it on your chest.

Oi! That's mine. I lost it.

I'm happy to see that so far your migration has gone ok, it was just my luck to have something go wrong. PlusNet submit the phone move order after the BB has moved, so you'll probably be notified of the date later today or tomorrow.

My FTTC is now with PlusNet and my phone move is scheduled for the 29th July and so far seems to be on track.