moving phone to Plusnet

Hi All,

Has anyone transferred their landline to plusnet, and if so, any comments, good or bad?

I ask as I get Fibre broadband of them now, but am thinking of transferring the phone away from BT (yes I know, PlusNet is a BT company, but they are like chalk and cheese, BT cold, give us your money, PlusNet at least try to help).

So, any thoughts?

Thanks in advance everyone.

I too have my phone with BT and FTTC with Plusnet.

I sometimes consider taking it away from BT, with the main contender being the very competitive Zen offering. I don't see much point in putting it with Plusnet as I managed to lock myself into Extra Fibre 80/20 at the non-phone £19.99 stage, and I've always found BT's phone fault handling exemplary.

Equally, there would have to be radical changes at BT for me to move to Infinity. Their attitude on broadband seems to be very much as you describe.

I have had no problems so far... Customer Service is better with PlusNet, mainly because you aren't dealing with a person who's first language isn't English...

Edited by deleted (Wed 09-Jul-14 09:13:03)

In reply to a post by MrTAToad2:

I have had no problems so far... Customer Service is better with PlusNet, mainly because you aren't dealing with person who's first language isn't English...

They're not reading from a script either, which is a bonus.

I've had phone and BB with Plusnet for several years. The only significant problems have been ones that needed to be fixed by Openreach. OR are a law unto themsleves. I doubt that BT Retail (who sell you phone and BB) have better communications with OR than Plusnet.

I have had BB & phone from Plusnet for a while now, no problems. It's reassuring to know that if you need to contact them the support is based in the UK.

No problem at all and no problem getting the one line fault I have had fixed.

Let us know if you require any help/assistance with the move, if you do decide to go ahead with it

1. There is often a delay with Plusnet completing their testing and even raising a phone fault with OR (typically 48-72 hours).

2. If your phone line is down there is no free diversion of incoming calls to mobile.

My phone is still with BT.

Is CS number the same for both bb and phone?

I think so - you get a choice of where to go...

As far as I know it is:


Residential support

0800 432 0200
0345 140 0200

All day, every day

I moved a phone line to Plusnet last month, from the Post Office. The basic transfer went smoothly.

Despite specifying the call features we wanted on the new line, it arrived with no call features, notably no caller ID. So we asked for that. That started working quite soon (it's been working for a week). Their internal systems however still have this feature marked as "being activated" (or some such words). While one feature activation is in progress, we cannot ask for the other feature we ordiginally asked for, namely basic 1571 voice mail (which costs nothing!). This is a real pain.

In the course of trying to get this sorted, and in browsing through customer forums, I have noticed that there is a very long delay in support staff getting round to things (or answering the phone). They're admirably polite, and apparently well-meaning, but seemingly completely overloaded. It will be difficult for them to retain their reputation for good customer service unless they put more staff in place to actually sort things out, rather than mumble polite but bland assurances.

Thanks Chris, sent you a PM with details.

Could be a long wait for support for phone issues!

Not too bad at the moment:

Residential call stats
Current calls waiting Longest call waiting now Average answer time today
9.44 Currently unavailable 2 minutes and 42 seconds

Last updated: July 10, 2014, 11:50 am

Heh!

Read his post again ... .

Why?

Oh dear .

I took his reply to you to be referring to your two phone numbers not being much use if the phone wasn't working.

OK, a mobile would work, but I took his post as a joke.

I took his comment to refer to pi12ca's post re long wait times for answer on phone calls - who knows!!

I've spoken to Chris and he's informed me that this has now been dealt with. Do let us know if we can be of any further assistance in the future

Regards,

Correct. Robert is obviously having a good day!!!!

Thanks to all for your replies.

Decided to move, going over on the 16th of July, my reasons are cost, it's cheaper on PlusNet for caller display (99p a month compared to BT at £1-70, plus I bought a new BT phone, the BT 7600 which if caller display is active, stops all telemarketing, and other unwanted calls) but even though I had caller display, BT pulled it without telling me, and wanted a new 12 month contract to add it back?
So, PlusNet here I come.

I hope you mean I was right as well .

I was thinking that you were feeling in a jovial mood, therefore seeing the funny side of comments even when not meant.

All done, and very smooth it all went, got my caller display added to my services, so my anti-telemarketing landline phone stops all the [censored] calls from reaching me.

The line sounds clearer too now on voice calls, added bonus.

Well done all at PlusNet, and the online reps here for everything.

In reply to a post by zrerz:

The line sounds clearer too now on voice calls, added bonus.

I think that must be psychological because nothing that would make a difference to the clarity of the voice calls will have changed.