Plusnet Second Outage ?

Just chatting with Plusnet customer services. I was having similar problems to yesterday's BT/Plusnet outage. Non responsive pages and slow connections to some sites

It does seem to be a very similar instance to yesterday, with a currently suspected outage at a different data centre. At the moment, this is speculation, but I believe it a power loss again

We've got staff on site now, and should get it up and running within the next few hours

Ah well...

http://www.plus.net/supportpages.html?a=2&support_ac... says problem has been fixed!

It does. But that was for yesterday.

Something is up this morning too. The Plusnet gateway checker (debug mode) shows a marked change of routing to yesterday lunchtime.

This was posted on the Plusnet community "BT Status Thursdy 21st July"

Confirmed by Plusnet there is an issue today We have a Problem 21st July 2016 - Plusnet Twitter Feed

Edited by deleted (Thu 21-Jul-16 09:10:58)

What is the point of a status page if it doesn't give the current status?

Nothing showing when I checked the status page earlier.

Perhaps they are trying to update it via a plusnet connection?

You might think you're joking but a few years ago there was a major Plusnet outage that lasted for a few days (to be totally solved) and the reason they couldn't update the status page was that they couldn't reach it!

Similar problems on BT Broadband again today.

I can well believe it.

It's like the message on their phones to save you waiting you can view our website. How, if as it usually the case for phoning them: if you can't get the Internet?

Not enough thought goes into these things.

A Plusnet Customer support representative when discussing a different matter to the outage apologised for my long telephone wait saying that they were having many people calling in. Confirming both wednesday and thursday morning had been very busy call wise due to people not being to access the internet and this was not the norm.

In reply to a post by hk11:

How, if as it usually the case for phoning them: if you can't get the Internet?

Many customers have mobile phones that websites can be viewed from too which is why we put that message on there.