cap on Plusnet speeds?

I am currently with BT on Fibre 2, syncing at 74.94/12.89.
I am considering moving (back) to PlusNet Unlimited Fibre Extra Broadband.

My assumption was that the line connection details would remain the same,
and typically the speeds would be pretty much the same with some differences because of load, backhaul etc.

BT inform me that PlusNet lines are capped at 66Mbps on that package.
I think that this is not true. Can anyone confirm that, please?

Plusnet say for my line ...
This means you can get our Unlimited Fibre Extra Broadband with an estimated download speed of 45 - 66Mb, and an estimated upload speed of 11 - 17Mb.
Your Minimum Guaranteed Access Line Speed for this product is 39.8Mb

"BT inform" you?

???????

In reply to a post by StephenTodd:

BT inform me that PlusNet lines are capped at 66Mbps on that package.
I think that this is not true. Can anyone confirm that, please?

Utter nonsense. Plusnet is just showing you the estimates from the BT Wholesale checker, which you are already exceeding, therefore it is highly likely you will continue to exceed them.

P.S. I am exceeding 66Mbps, as you can see below!

Edited by kasg (Fri 27-Jul-18 13:50:13)

Thank you for the confirmation. I was pretty sure it was rubbish (lies) but wanted to check.

Actually, even if it were 66Mbps it would be worth the loss in speed to me for the considerable price difference.

Plusnet do not cap lines to 66 Mbps.

66 Mbps is the average speed of Plusnets 66 Mbps Fibre extra broadband
https://www.plus.net/home-broadband/fibre/

BTs average speed is 67 Mbps
https://www.productsandservices.bt.com/broadband/fibre/

The average speeds are primarily influenced by the quality and length of the copper cables between the users modems and the fibre cabs.

However, you seem to have a low upload synch speed, 12.80, for a almost 75 Mbps download synch speed.
I am guessing but if you are on a Huawei cab and DLM has applied with G.INP applied & a 3 dB margin on the downstream, when you change ISP this will likely be reset.
At that point, on a default profile, (6 dB margin and no G.INP) your download synch speed will fall (my line falls from mid 70's Mbps synch to mid 50's Mbps synch).
It will take anywhere from a few weeks to recover the synch speed

You could also be unlucky and suffer a speed drop due to crosstalk from neighbouring lines when they take VDSL for the first time. This often reduces the synch speed.

Brilliant. BT own Plusnet and their advisors are telling porkies to put you off the Plusnet service.

I have completed just what you are thinking today, going from ex-infinity2 to Fibre Extra. When I called BT they did nothing to really try and make me stay - just offering a £3pm discount so were nearly £20pm more expensive after discounts taken into account.

My BT SmartHub6 gave me a sync of around 79/20 but the Plusnet One (basically a HomeHub 5A) only gives me 68/20 so I have lost 10-12Mbps download sync just changing the router. Looking at the stats in the router, this appears to be about the fastest this router will sync.
I am going to fit my TP-Link Archer back in I think and will see what sync I get with that. Last time I used it, I got 80/20 (the cab is about 50m from my flat).

It seems that these days an FTTC migration, even like-to-like, triggers interleaving. That would account for the loss.

If you were on G.INP previously it should return in 3-4 days.

Out of curiosity how did BT "inform you"? Did you call them?

If you've just switched from BT to Plusnet, your line will have been reset. This happens on a migration.

In my own case, and in that of my parents, this reset was good news, as it started the DLM from scratch, which was now able to utilise the improvements of G.INP and the 3db target margin, and hold much higher speeds comfortably.

You may have to hold fire for some time (I have no idea if this is a fixed time period) before the DLM system returns you to the speeds you had on BT. It would be easier to tell if the PlusNet and BT routers gave better line technical information.

The odd thing is my SNR is the same now as it was with the SH6 (6dB or thereabouts) and I have had 80/20 since the day the cabinet went live (I was customer number 1 on it) with the exception of a few days when BT managed to downgrade me to ADSL (a lowly 2Mbps due to very poor cabling from cab to exchange) when I recontracted last time (they did the same the year before too) and the FTTC came back at 65Mbps. This was fixed when the engineer recabled the line at the cabinet (the benefit of this being a BT Exec office complaint got things done that usually wouldn't have been). The line is usually rock solid, and the drops I have seen in the BT line all appeared to be BT initiated router reboots in the small hours.

Using my TP-Link Archer will also give me the benefit of some better stats because as you say, the BT and Plusnet routers do not give the best information. Their interfaces are dumbed down so they do not cause problems for less technical customers. I like knowing what is happening and be able to work out why so I can either fix it or realise it is something out of my control and that will have to be lived with (e.g. an ADSL connection at work is being hammered by the lifts so it is a live with it situation, but now I know I don't spend time trying to work out what I can do to try and fix it).

In reply to a post by ScaryMonkey:

I like knowing what is happening and be able to work out why so I can either fix it or realise it is something out of my control and that will have to be lived with (e.g. an ADSL connection at work is being hammered by the lifts so it is a live with it situation, but now I know I don't spend time trying to work out what I can do to try and fix it).

Likewise is why I used an unlocked HG612 modem and DSLstats !

In reply to a post by RobertoS:

It seems that these days an FTTC migration, even like-to-like, triggers interleaving. That would account for the loss.

If you were on G.INP previously it should return in 3-4 days.

it shouldn't do, if the same stability profile is used by both providers and both are using BTWholesale wmbc etc, Any BTW to GEA migration or the reverse of, will trigger a DLM reset even with the same provider

When Zen decided to migrate my vdsl2 service from WBMC to GEA, i lost G.inp for nearly 2 weeks , and the same thing after they reverted that migration

Edited by tommy45 (Sat 28-Jul-18 00:24:25)

I think I know what you are trying to say, tommy, but Openreach only offers GEA. Which is used by BTW, Sky, TT, Vodafone, Zen and no doubt a few others.

VDSL2 in this country is all GEA. So is Openreach FTTP.

In reply to a post by MCM:

Out of curiosity how did BT "inform you"? Did you call them?

Yes, I called retentions to see if they could come up with a good offer.
It was the girl on retentions who 'informed' me of this cap.

In reply to a post by StephenTodd:

Yes, I called retentions to see if they could come up with a good offer.
It was the girl on retentions who 'informed' me of this cap.

Usual call centre garbage
Should be reported to Ofcom.

The HH6 works good on PN - as do all HH's