Don't really see the similarities to the recent bank charges cases.

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They would also not be allowed to pass it to a debt collection agency automatically, and if a dispute exists the debt would have to remain with the company for resolution

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who or what stops them from doing this? Ian did say if there was dispute it would not be passed on to the agency

Ian said

In reply to:

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We will ultimately pursue unpaid debts via an external debt-collection agency

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and having some involvement (a long time ago) in using a debt agent 20% feels like a reasonable cost

Contract from August 2005 (same wording in the current T&Cs)
13.10 We reserve the right to engage a third party debt collection agency in order to obtain any outstanding debt. Any additional charges generated as a result of this process will be payable by you.


I wouldn't expected to see a specific fee or % given in such a clause as the charges can vary

Rsharma,

I'm not sure if you missed my earlier post, but I stated earlier that it was a mistake. So I don't think that any concerns over court fees should be needed just yet