> O2 give me a "loyalty offer" of free minutes after been with them 3 months.
Or maybe they withhold those free minutes in the first place so they can provide them later?
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At the end of the day, in the churners market we are in now, there is a value to us associated with customers who are prepared to commit to us for a period of time. We are simply passing that value on in exchange for a commitment to using our service. I don't think it's anything more than a semantics issue at discussion here, and how customers interpret the offer is surely down to them?
I'm very happy we've heard various views on this anyway. I have a feeling though that this issue is being used to propell other arguments, and for a minute there (In fact a matter of weeks) I was thinking we might have all moved on from that?
Ian