That's a standard "busy" message. If I was you I would still raise a ticket with PN.

How long have you had Sky for?

Since July 2007, and there hasn't been a single problem with it.

It will be interesting to see PN's response if you raise a ticket.
My speed has collapsed from 3M to anything between 150K and 900K over the last couple of weeks.
My ticket has been closed by PN without any explanation or resolution.

In reply to:

---

i've rebooted the router several times now and it's displaying solid 8192/448 connection speeds and line noise margin of 13db/28db. Speedtests still around the 130kbps mark

---

That looks promising, unfortunately it will take 3-5 days syncing at a higher speed for the IP Profile to increase again, until this you won't see any higher speeds.
As has been said in other replies, the BT Speedtester(when it works!) will give you the current IP Profile so you should be able to see for yourself when this goes back up.

If you want to PM me your username or a ticket number from your account I'll check things from this side to make sure there isn't an issue here.

He's recently synced at 160 kbps (see above post) which is the lowest available sync speed. Therefore theres a pretty good chance that his IP profile is going to be 135 (or was at one point).

Hes going to be able to maintain the current sync for a while (can be anything up to 5 days) before he gets the full IP profile back thats equivalent to the current sync speed.

Right now theres not much the ISP can do about this until your IP profile starts to rise.


Info how it works - IP Profile

Cheers for the info and your link, your site is rather priceless

Regarding the BT Speedtester, it's DRIVING ME INSANE. I've tried and tried and tried and tried and tried and tried and tried x 100 times and I keep getting the same error that my IP address isn't the same one registered with my phone number or something.

Is it quite possibly the most incompetent tool on the internet? Everyone else seems to get it to work. I have Caller Number Identification turned on, i'm not running any fancy software to change my IP address or owt like that, and i've tried it on a PC with IE and Firefox, and on a Mac with Safari.

I'm not on any sort of LLU, and i'm going to smash something if I can't get it to work!!!