Router Delays

Hi All,

Firstly I would like to point out how great Plus.net have been in the good few years I've been using them.

I have "upgraded" to option 3 and I am expecting a shiney new Bt Voyager wireless router, having paid the 5.99 for delivery I'm still waiting for the router to be delivered, okay its only been 10 days but was just wondering how long it took other plus.net users to receive their router?

I've been informed by plus.net there are some delays in dispatch but no ETA to resolve can be advised.

Cheers
Gar

Hi there,

Can you supply your username or a ticket number so that I can check this out for you please?

Hi Mand,

Thanks for looking into this although it wasn't my intention as I was just curious to see how long it took other users to receive their router.

I've pm'd you the ticket id.

All the best
Gar

Hi there,

PM replied to.

As a general rule for new activations the router is received just prior to activation. However we have had some issues recently with the suppliers we use to ship hardware to customers, which is causing the delay you and a few other customers are experiencing.

We sent a large batch of routers yesterday, which just about cleared the entire backlog of orders, so anyone still waiting for hardware should have this by Thursday or Friday of this week.

Hi!
I am migrating from Pipex and I understand that my line is due to switch to PlusNet tomorrow. When can I expect to receive the router? My order tracker suggests that the hardware has not been ordered yet. Is that normal?

Hi there,

Mind dropping me a PM with your username so that I can look into this for you?

Done!

Hi,

Just wondering are the routers dispatched by Royal Mail?

Cheers
Gar

Yep - well, parcelforce.

Hope that helps,

Hi Mand,

Sorry to be a pain, could you please confirm if my router has been dispatched? Its cool if you can't or would prefer me to open a ticket.

All the best
Gar