In reply to a post by tazdev666:

I checked with PlusNet, its a BB cease. Its due date was 15th March, so I am still concerned it will be actioned without warning at some point in the near future. PN have been chasing BT (don't know what division) regarding this for 14days now, but seem to just play email tennis.

I have now also just discovered (in my old unused BT inbox) a BT phone line notice to stop service dated 24/02/2012 & a BT Broadband Activation notice for the same day! Maybe this is the cause? Perhaps BT's overseas office have mistaken my irate phone calls to them asking for some money back ..... as a new order ?!

I can't believe that almost 3 months after changing my phone & BB supplier this is still going on, still, at least everything is working, errr.... at the moment.

Things begin to come together, though not easily.

Any idea what date your phone line was transferred to Plusnet? I'm expecting 24/2.

What date did your Plusnet Broadband start? I'm expecting 15 March.

There's clearly lots more involved in what happened, but if those dates are correct I'm on track to work out what is/was going on. If they are wrong I would be wasting your and my time.

Original BB changeover date: 31-01-2012
Actual BB activation occurred: 23-02-2012

Promised & actual phone line changeover date: 14-02-2012
It was stated by BT (to PN) that "BB problem will probably be rectified on this date", it wasn't.

(BT - phone line stop service letter & BB activation letter both dated 24-02-2012)

The latest development via PN email last night (23-04) seems that after some persistence by PN customer support, BT have "raised a master-bridge case with high priority. It does not have a reference". Which may or may not mean a resolution is in sight.....

In reply to a post by RobertoS:

I checked with PlusNet, its a BB cease. Its due date was 15th March, so I am still concerned it will be actioned without warning at some point in the near future. PN have been chasing BT (don't know what division) regarding this for 14days now, but seem to just play email tennis.

I have now also just discovered (in my old unused BT inbox) a BT phone line notice to stop service dated 24/02/2012 & a BT Broadband Activation notice for the same day! Maybe this is the cause? Perhaps BT's overseas office have mistaken my irate phone calls to them asking for some money back ..... as a new order ?!

I can't believe that almost 3 months after changing my phone & BB supplier this is still going on, still, at least everything is working, errr.... at the moment.

Things begin to come together, though not easily.

Any idea what date your phone line was transferred to Plusnet? I'm expecting 24/2.

What date did your Plusnet Broadband start? I'm expecting 15 March.

There's clearly lots more involved in what happened, but if those dates are correct I'm on track to work out what is/was going on. If they are wrong I would be wasting your and my time.


Following on from my last post... I have now been 'ceased', or at least my BB has. This happened on Wed 25th. PN have ordered a NEW connection, so I'm still waiting for BTW to act on it. Is this a common problem??