Point taken, but that would be only if they went below the published minimum speeds. At the moment I believe they are fairly well above that.

Yes it's in bronze, but that will only affect the prioritisation of your line when it is maxed out.

In reply to a post by superspeed:

If they did that, PN would be in breach of contract. They would have to keep to the terms of the old contract or product, or thats grounds for termination, for breach of contract.

Plusnet say bronze will (sometimes) go slower than gold in the traffic management queues, but they haven't said how much slower. In my opinion they could slow bronze on Extra Fibre as much as they want, legally.

Now, the Unlimited Fibre is a whole different ball game, because using the "unlimited" word carries certain obligations, namely: "Provider-imposed limitations that affect the speed or usage of the service are moderate only and are clearly explained in the marketing communication".

Of course, the word "moderate" is open to debate, but if Plusnet do "de-prioritise" bronze to a large extent, the ASA would be interested.

In reply to a post by jelv:

Yes it's in bronze, but that will only affect the prioritisation of your line when it is maxed out.

Prioritisation covers both per-connection and overall network.

But as PN have repeatedly said that they have (and will) increase overall network capacity so that all Unlimited lines can run at line speed it's only the per-connection that is relevant.

Providing the total of the traffic on the Unlimited users line is running at line speed, Plusnet can de-prioritise bronze all they like and the ASA will be 100% happy.

In reply to a post by jelv:

But as PN have repeatedly said that they have (and will) increase overall network capacity so that all Unlimited lines can run at line speed it's only the per-connection that is relevant.

But the product is design such that they can traffic-manage bronze so that it is slowed down across the network as a whole. Not everyone shares your unwavering faith in Plusnet.

It's not so much an unwavering faith in Plusnet as reliance on the fact that this is what they have said and if they get it wrong the storm that will break out will cause untold damage to their reputation. They know that so I can't believe they would let it happen.

In reply to a post by reserved:

I'm sure that it's not caused by all these upgrades but my download speed has halved in the last week or so!

Seeing as the first signups to the new product were this Wednesday; and there are very few live on it - those being only people whose billing date fell between 19 and 23 December inclusive; and of those the ones changing their P2P habit from 8pm-10pm to cover 19:13 are not likely to be all; I suggest it is nothing to do with your loss of speed.

Interesting as well that you say "in the last week or so". Your fast test is well over a month ago. The normal seasonal disturbances to loads of connections are probably more what you are experiencing. The most frequent cause being your or a neighbour's Christmas lights.

In reply to a post by superspeed:

Remember what happend to 02? Had unlimited broadband to start with then scrapped them and introduced traffic management.

And reinstated unlimited on the All Rounder and The Works on 11 September 2011. The Works has no throttling. All Rounder does have considerable throttling of P2P. Table.