Plusnet not happy with my speed still

An engineer is coming tomorrow, I seriously cannot fault the Plusnet customer service, they phoned me to say something isn't right with the speeds.Quality service.

Here was my speed on 19 may 2013 http://forums.thinkbroadband.com/plusnet/t/4239681-s...

1. Best Effort Test: -provides background information.

Download Speed
46.63 Mbps

0 Mbps 47.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 46.63 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.21 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

2 June 2013 http://forums.thinkbroadband.com/plusnet/t/4242632-h...

1. Best Effort Test: -provides background information.
Download Speed
42.43 Mbps

0 Mbps 43.51 Mbps
Max Achievable Speed

Download speedachieved during the test was - 42.43 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-43.51 Mbps .
Additional Information:
IP Profile for your line is - 43.51 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.66 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

and now today 16 th July

Results Image not loaded


1. Best Effort Test: -provides background information.

Download Speed
37.87 Mbps

0 Mbps 41.6 Mbps
Max Achievable Speed

Download speedachieved during the test was - 37.87 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-41.6 Mbps .
Additional Information:
IP Profile for your line is - 41.6 Mbps

2. Upstream Test: -provides background information.

Upload Speed
4.39 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 4.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Engineer just left, the noise was -65 and should be -45, been put on a new card and fibre from the exchange.
We were put on a critical level 3 iirc, as there as been numerous visits.
Plusnet customer service at it's best.
Really nice engineer who didn't mind explaing what he was doing/did seeing as i picked up some knowledge from this site.
Just got to let it settle down.


This is what the profile looks like now.



1. Best Effort Test: -provides background information.

Download Speed
19.31 Mbps

0 Mbps 49.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 19.31 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-49.43 Mbps .
Additional Information:
IP Profile for your line is - 49.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
7.12 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

now you need to phone Plusnet and get their copy of the profile updated

Do you mean onto 80/40? if so i'm on it.

No I mean the Current Line Speed given here https://portal.plus.net/my.html?action=data_transfer... (login required) which is supposed to mirror the IP profile but takes a while to catch up

It says 53 and as always as

Estimated line speed:
53Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-05-02 20:08:42
Current line speed:
41 Mb

Actually the relevant value is 41Mb but either way that isn't restricting you to that extent
It should however be 49Mb
Were those tests wired or wireless

Edited by deleted (Sat 20-Jul-13 21:05:47)

All wired

In which case I have no idea why the speeds are so slow

You mean my latest test today?
Mine always takes a couple of days to get the d/l up to a decent speed, the upload max i have ever got is 8.50 ish from memory.
But coming from 02 with 6.5 d/l 1.3 ish up is a stark difference.