I'm not sure what I'd do.

Plus net has done the same to us (amongst other blunders). We've been provisioned on G.DMT (ADSL1) instead of ADSL2+.

Initially, Plus Net insisted that it had provisioned ADSL2+. When that never materialised, we were fobbed off with the claim that ADSL1 is the best that our line can achieve.(7.1Mbps/448Kbps).

In truth, before we migrated to Plus Net, we were getting a superb, rock-solid 18Mbps sync with Talk Talk. *sigh*. In hindsight we never should have migrated. We only did so for Plus Net's budget FTTC offer (which has now expired).

Talking to Plus Net customer services, however polite they are, is like talking to a brick wall. Orders have taken absolutely ages to action. Reminiscent of the pre-privatisation days of the GPO.

From migrating to Plus Net (18th June) to take up its half-price FTTC offer, we're still waiting for fibre two months later!

In the process, Plus Net left us without any internet for 8 days. The Plus Net's front office system hasn't correctly interfaced with the Openreach back office software. Consequently, services have been wrongly activated (e.g. ADSL1 instead of ADSL2+) or worse not ordered at all.

Lately, there's been another bone of contention with Plus Net's penny-pinching policy over its FTTC provisioning. That probably warrants a thread of its own.

Briefly, the BT speed estimator reckons that our line can support 38Mbps on VDSL2. However, the BT estimator is notoriously inaccurate, more often underestimating the likely speed (so as not to disappoint). Consequently, our potential line speed is probably much higher than 38Mbps. Perhaps mid-40s, maybe even 50Mbps.

Nevertheless, Plus Net still uses the results of that inaccurate BT speed estimator when provisioning a new VDSL2 service. For lines where that BT estimate is at or below 40Mbps, Plus net orders the inferior 40/20 service from Openreach, instead of the 80/20 service.

Reason?

The 40Mbps service has a wholesale price that is two pounds cheaper per month than the 80Mbps service. Kerching for Plus Net!

Since BT locks down all its VDSL modems, most punters are probably unaware that the maximum attainable rate of their line is much higher than 40Mbps. And so they're being capped at 40Mbps. And since they're paying the same as 80/20 customers, they're being short-changed to boot.

I have just migrated to PlusNet from o2, in fact it was a day earlier than they said. So far so good. I was on Plusnet before then Orange, F2s until they got taken over then o2 until they got taken over. Out of all of them I had no problems with o2 until fairly recently then the speed pages downloaded seemed to be erratic. I didn't want to be on Sky broadband anyway so here I am.

Edited by deleted (Mon 12-Aug-13 19:33:21)

In reply to a post by ukhardy07:

As you're only using the phone wirelessly and your speeds aren't above 20Mbps it's not going to hurt to disable wireless N. Before you do this though try the following.
1) Check for a setting in the router, usually known as channel width. If it's on auto or 40Mhz change it to 20Mhz
2) Turn of auto channel selection by trying wireless channel 11 first, then try wireless channel 6, then try wireless channel 1. It's likely the wireless channel your router is using is just experiencing some interference, so moving to another channel would help here.

As the flat doesn't sound overly large I am really tempted to point blame to the phone, especially as it's been an issue over multiple devices. I have a 3 floor house that's fairly large and I can get signal around the whole building with the router fairly central. A cheap wireless printer does have some issues though.

Can't see a channel width setting or anything in Mhz.
I tried changing from auto to selecting various wireless channels when I had the same problems with the o2 router 5 (same Technilolor model). No difference. Even installed a wifi analyser on the phone so I could see which channels were most used. Right now I can see 11 which the router is autoselected to is the most congested, 1 being next, then 6. Like now, it would be OK for a bit, then not, then leave it, then OK for a bit, no matter near to the router.
When I had the problem before, someone suggested giving the phone a static IP. I can see a setting within 'Advanced' in Wi-fi settings and a tickbox for static IP, which then ungreys several other fields - IP address and Gateway both of which have numbers in, then Netmask, DNS1, DNS2. Don't know what to do with those or even if any of that would help (or harm). It is the cheapest (at the time in 2011) Samsung (Galaxy Apollo).

Hi there,

Really sorry to hear all that - would you be willing to PM me your Plusnet username, or post a ticket ID in the forums here? That'd enable us to look into what's happened and see what we can do to sort things out (and maybe even make it up to you if we can).

You're correct in that if a customer's estimate is below 40Mb then we provision on the 40/10 service by default, which frankly is sound business sense. Customers on Unlimited who've been provided as such are more than welcome to request an upgrade to the 80/20 service if they wish to though, it's a 24 hour modify order so completes overnight.

Deleted

Edited by kasg (Tue 13-Aug-13 12:49:16)

I phoned up support to ask about getting my upload speed uncapped and was told that this would be ordered. Over the next couple of hours I got 5 emails culminating in one that said the engineer had been booked for the fibre install. I hadn't asked for a fibre install and am not at the moment able to get fibre. There is an open ticket/question at the moment from when I phoned about this it is # 73143764. This has been open since 9.30 last night. I am just keen to make sure that a) the fibre appointment is cancelled and b) my uploads are uncapped. Any help from the PlusNet reps on here would be much appreciated

Edited by deleted (Tue 13-Aug-13 18:32:19)

If you post a ticket number from the account the Plusnet reps will know who you are

In reply to a post by MarkFR:

I phoned up support to ask about getting my upload speed uncapped and was told that this would be ordered. Over the next couple of hours I got 5 emails culminating in one that said the engineer had been booked for the fibre install. I hadn't asked for a fibre install and am not at the moment able to get fibre. There is an open ticket/question at the moment from when I phoned about this it is # 73143764. This has been open since 9.30 last night. I am just keen to make sure that a) the fibre appointment is cancelled and b) my uploads are uncapped. Any help from the PlusNet reps on here would be much appreciated

Sounds about par for the course!

Snipe, snipe, snipe! Boring and unhelpful!