In reply to a post by Chrysalis:

how did you get 2 rein engineers to stay overnight and get previous issues on tv? O_o

They didn't stay overnight, they based themselves in the property to diagnose the wider issue but obviously ensured that the connectivity from house to exchange was tip top.

In reply to a post by Chrysalis:

The question is what specific task do you think is required to get the area of the fault looked at?

lift and shift
cease and reprovide?
something else.

I asked about a lift and shift however it isn't my problem to diagnose this and I'm fed up of this [censored].

In reply to a post by Chrysalis:

Sorry you couldnt say why the line owner jumped to plusnet, to save money? the old rule dont rock the boat.

It wasn't about money, the line was previously with Sky. Stupidly it was more about getting rid of Sky TV hence wanting to be 'free' of the company entirely and deal with a 'specialist' ISP for whom it's their main business.

That'll teach us.

well good luck in getting it resolved, I would push the cease and reprovide route or at least a lift and shift.

I agree with you that its a joke to suggest fixing it at 6db would fix it when already a DLM'd 6db interleaving has not fixed it.

One last thought.

We both know setting a dsl connection isnt just snrm and interleaving settings, there is many tunables including also INP. So its possible sky did have a different configuration that was stabilising the line which of course got lost on the switch and BT's configuration is simply inadequate. Then there is also the modem to dslam compatability been a possible factor.

Edited by Chrysalis (Fri 16-Aug-13 14:42:18)

In reply to a post by Ignitionnet:

I don't need an ATM layer BER test function.

always nice to put the kit into test mode and see what's happening at the most basic level.

Did the other two types of router you'll have tried behave identically?

In reply to a post by yarwell:

In reply to a post by Ignitionnet:

I don't need an ATM layer BER test function.

always nice to put the kit into test mode and see what's happening at the most basic level.

Did the other two types of router you'll have tried behave identically?

The SFI engineer's JDSU behaved identically. Next question.

EDIT: As, incidentally, did a Billion BiPac 7402. Those have an ADSL chipset (Globespan / Conexant Argon 432) that cost a small fortune and is absolutely excellent.

The standard router uses Broadcom, the Billion Conexant, connecting to an Infineon chipset MSAN. I've covered the bases and done my diligence.

I'm not meaning to do the big 'I am' or be rude but every post you've written on this thread has told me things I already know and have already done, hence my comment about grandma and sucking eggs. I'm trying to save your time and mine..

Edited by deleted (Sat 17-Aug-13 10:38:12)

As a follow up to this SFI engineer's JDSU connected to test socket showed the same symptoms.

In reply to a post by Ignitionnet:

I'm not meaning to do the big 'I am' or be rude

but you do achieve this, so carry on playing to the gallery.

I'm completely lost as to where I did that but no matter. I wouldn't see fit to speak authoritatively to you on chemical engineering and fuel technology and accuse you of playing to the gallery when you say it's not necessary.

FYI - Both Openreach and BTWholesale returned it as no fault found to the provider, who with the information I provided returned it to BT Wholesale.

It appears the issue was resolved over the weekend. Had I not 'played to the gallery' or done the big 'I am' so much it wouldn't have been fixed as quickly or potentially at all.

Anyway all fixed for now, may this thread die quietly.

Or not - it behaved for a couple of days and since a resync on Monday has been hosed again.

Anyway due to a DLM reset on Friday Plusnet will not revisit the fault until the 27th. In the interim I'm left with this.

Any of you lovely people think of anything else that can be done? DLM has been 'tweaked', SFI visit found nothing wrong with the line, wondering what's next if/when we get to 27th and the line is still sluggish and lossy.

aside from switching back to sky, then get a router where you can take matters into your own hands and pump the target snrm up to about 15db.

if you have the router you mentioned earlier then you can already do that.

Your connection certainly looks better than it was but still there are certain issues. I'll speak with our faults team to see if we can get this picked up, It may be worth us setting the SNR target on the DLM higher.