In reply to a post by epyon:

Their new packages offer 100GB anytime.

At £40pm. (Home::1 £25 + £15 for 80/20). No thanks.

I noticed major slow downs at peak (which they confirmed by my bt speed tests), showed up on my ping chart too.

After investigating with their supplier (i assume BT) they ruled exchange issues and gave me no solution or ETA for a fix that well they deny is an issue in the first place.
This is with a business account, so can only wonder what retail customers with less priority are experiencing.

I'm just way to move address (within the same exchange footprint, no FTTC here) and i've cancelled with Plusnet and will be taking service with Fluency for my ADSL. Only time will tell but one thing is for sure, things are not quite right at Plusnet. Reminds me of the time Be* were having capacity issues and they also denied the issue for a long time....

It's seems you are having the same issues as me which seem to be congested gateways.

Also thanks for answering my question about Business customers.. It really does seem switching may be the answer if they don't pull their finger out and do some upgrading.

I've just sent of a message to Plusnet complaints guy, will see what he comes back with...

Had a small problem last night while watching something on You tube via the now box, it started to buffer and yet when i done a speed test, I still had 37Mb/s, so it may have been a you tube problem.

This was around 9pm.
apart from that, plusnet been fine, my main problem is finding out why my computer keep disconnecting from my network.

I have had an FTTC connection with them for 17 months. I have always had about 73mbps throughput.

2 weeks ago my speed suddenly dropped to a solid 55mbps. I went on the PN forums & a PN staff member told me to raise a fault.

It took a week for any response.

They phoned said my profile had been stuck at 55mpbs and so they have raised it to 65mbps and everything should be fine. I pointed out that I used to get 73mbps throughput and now after their 'fix' I am still getting a much reduced speed of 60mpbs throughput.

They told me they would send an engineer, and like you they didn't mention any potential costs until sending an engineer.

The engineer said my line was perfect and would support 80mbps no problem.

However since his visit my speed has dropped to 50mbps.

It was at this point I get a response from PN saying

"We've tested your line it is stable & the speed (50mbps) is great. Issue resolved"

I've asked them how a further 5mbps speed reduction can possibly be considered a resolution. I am still awaiting a reply.

The charge for an internal fault is surely common knowledge?

not to me.

Same with phone issues. If it's your own extensions causing the issue you would be charged.

well, anyway. The engineer didn't identify any problem on my equipment.

The main issue for is that I reported a drop in speed from 73mbps to 55mbps

Plusnet did something to my profile which got me back to 60mbps. I said why am I not getting the 73mbps I have had for 17 months. They sent an engineer

After the engineer's visit (who said my line was absolutely perfect and could support full speeds) I am now getting 50mbps

Plusnet then tell me my "line is stable and speeds are great and the issue is resolved"

If a drop to 55mbps was enough to be able to create a fault ticket how can a further drop of 5mbps be considered a satisfactory resolution? Especially when they have offered no reason or suggestion for further action?

Edited by deleted (Wed 01-Apr-15 17:25:49)

Which modem do you have?