Unless they mean don't use the computer for anything between 8:59 and 10:01 except for a speed test between 9:01 and ending before 9:59.

I suspect they mean dont use any/ internet connected machine whilst the test is carried out - the reason being is they want an accurate report without any computer using the internet and giving suspect results.

In reply to a post by MrTAToad2:

I suspect they mean dont use any/ internet connected machine whilst the test is carried out - the reason being is they want an accurate report without any computer using the internet and giving suspect results.

This is my end interpretation too, will complete this after midnight.

It's all a shame really, my experience on PN had been great thus far, but will try every avenue to fix it before jumping ship.

We are only able to check usage on an hour by hour basis so I kindly request a speed test to be completed again, but one minute before the hour until on minute after the hour (for example 08:59 - 10:01) please don't download or upload anything on any device connected to your broadband.

Apart from the obvious "on" that should be "one", if the word "excluding" has been accidentally omitted, (as in "... but excluding one minute before...") it begins to be understandable.

Plus it should be 08:59 - 09:01, which could be simple confusion of "subtract 1 from the hour and 1 from 60 with (wrongly) add 1 to the hour and (correctly) 1 to zero.

Edited by RobertoS (Mon 06-Apr-15 20:43:53)

To me 0859-1001 reads correct. If you test at 0859, leave an hour, then retest at 1001.
Ensures only one test in 1 hour cycle.

Edited by flippery (Mon 06-Apr-15 21:12:09)

That is a possible explanation, but what has "usage" got to do with in either case? The poster's problem is the speed, not the usage.

ISPs normally count usage by hh:00:00-hh:59:59.

Assuming the BT Wholesale speedtest is what is required, there is no "hourly" stipulation about that any more. Even the Further Diagnostics can be repeated after 10 minutes.

The one thing that is certain is the message is basically incomprehensible.

Back to the topic Yes would the answer to that question they certainly are and have been in meltdown for months
My Broadband Ping and that speedtest is after a hopped gateway and endpoint

Edited by tommy45 (Mon 06-Apr-15 21:22:54)

Another possibility is that usage is exactly what support want to see when the poster is not using the connection, and that they want speedtests excluding as well as normal usage. That would pick up any leeching that could screw the poster's performance.

I don't suppose you've noticed that speedtest is showing 70 Mbps?

I've recently discovered that a tbb speedtest on my Win 8.1 machine, wired or wireless, give that sort of garbage or worse, whereas tests run immediately before, interspersed and after on my Vista one are perfect.

Win 8.1
Vista.

Consecutive tests one minute apart, in a set of six over nine minutes.

I've kind of pointed this out to people.

Your tests in 8.1 were not with Chrome were they, by any chance?