In reply to a post by bIOforger:

The people who recommended it to me, have had zero issues with latency, speed or sync currently.

Same here, no problems whatsoever during the "meltdown." Make of that what you will.

And my problems with the similar poor single-stream and OK multi-stream download on tbb speed test, with very poor upload, turned out to be my laptop with Win 8.1 and IE 11. A Vista laptop with IE9 is fine.

Edit: I have a new Win8.1 Intel i7 laptop arriving soon, so an early test before I load anything onto it will be interesting.

Edited by RobertoS (Thu 09-Apr-15 21:57:12)

In reply to a post by RobertoS:

And my problems with the similar poor single-stream and OK multi-stream download on tbb speed test, with very poor upload, turned out to be my laptop with Win 8.1 and IE 11. A Vista laptop with IE9 is fine.

Edit: I have a new Win8.1 Intel i7 laptop arriving soon, so an early test before I load anything onto it will be interesting.

And the problem continues for me, though currently not quite as severe as it has been, but still noticeable & the connection still isn't fit for purpose

And i know it isnt my pc or the o/s or my AV firewall ect ect ect, it's congestion and only occurs at peak times as regular as clockwork

Edited by tommy45 (Thu 09-Apr-15 22:03:58)

In reply to a post by RogN:

Note a thread asking is PN's speeds were in meltdown, but I wonder if PN is back to the bad old days and going into meltdown.

Raised a ticket and it said aim to reply in 24 hours, 4 days later still waiting.

Tell me I need an engineer to the premises, I agree, then an email tells me that if the fault is in the house it will cost me £60, no mention of this when I was talking to them on the phone.

Raise a complaint and it seems to have got lost.

Feels like the bad old days and after I have told many people to sign up with them. But after this what's the best good price provider that can deal with customers in a sensible and prompt way?

Dito on the engineer lol, how is an BTOR SFI engineer going to test for congestion from the NTE? when thoughput and latency and even packet loss aren't in their remit (sin???)

So, how easy is it to cancel the contract without having to pay any cancellation charges?

I'm with PN and have serious ongoing problems with slow-downs in the evening. Daytime in upper 50s, through the evening anything as low as 2.

PlusNet took a week to pick up the job ticket, and have since been extremely sluggish in reacting. When they do react they talk-the-talk, but seem unwilling or unable to do much. I've had to go through 3 Openreach visits, and I'm still waiting to hear what the outcome is.

I'm on a rural exchange with only BT, and I'm far from alone in having the problems - which aren't of PlusNet's making as far as I can tell (others having problems are with BT).

What annoys us is that we have to go through the crazy Openreach protocol, wasting 12 hours of Openreach engineer time. It's a bit like running out of petrol and being forced to have an engineer call-out to diagnose it.

A friend off the same exchange has had the same problems with BT, and I've been very surprised at how attentive they have been (although spending 90 minutes on the phone going through the usual tests).

I've been with PlusNet since dial-up days (barring a brief switch during a house move), and have always been impressed with their service - but in the past 18 months it has deteriorated. Calls to the help desk were once answered in a few minutes, now it's typically 30+ minutes - job tickets (and responses) get ignored for days on end. Even their presence in the forums is deteriorating into "I'm sorry you've had a problem but our engineers are aware", or other platitudes.

As soon as my existing contract is up I will be moving (joining 4 of 5 friends who were on PlusNet and who have now moved).

"PlusNet in Meltdown?" ... yes ....definitely.

In reply to a post by gotty:

"PlusNet in Meltdown?" ... yes ....definitely.

But you say you have friends on the same rural exchange with other ISPs who are also having problems?

surely the topic should be "BT wholesale in Meltdown".

Unless you have Virgin Media cable, or Talk Talk or Sky LLU at that exchange, you don't have any other choice of wholesaler.

In reply to a post by jchamier:

[surely the topic should be "BT wholesale in Meltdown".
[/quote]

No - the meltdown is in the way that PlusNet handles things.

In reply to a post by kasg:

In reply to a post by bIOforger:

The people who recommended it to me, have had zero issues with latency, speed or sync currently.

Same here, no problems whatsoever during the "meltdown." Make of that what you will.

I am not experiencing any problems either, other than interlacing being on but that just seems to be a problem with my line.

In reply to a post by RobertoS:

And my problems with the similar poor single-stream and OK multi-stream download on tbb speed test, with very poor upload, turned out to be my laptop with Win 8.1 and IE 11. A Vista laptop with IE9 is fine.

Edit: I have a new Win8.1 Intel i7 laptop arriving soon, so an early test before I load anything onto it will be interesting.

I had a similar problem a few months ago with poor single thread download, multi was fine, tried on various different machines with same result. Just seemed to clear up itself ???

Been checking recently both at peak & off peak times. Not noticed any slow down here (Aberdeen) maybe just local problems for some people