Bob = me?

If so, would you care to explain? My ISP is stated in my sig.

Your current BQM looks a mess!

Ummm, maybe.

Those regular spikes are something you often see with particular kit. Particularly at the user end some Billion routers. I've had them before both on Plusnet and here, with different routers, but they usually go away. I think it will be to do with something in the ISPs' kit in my case.

Quite what was going on yesterday I shall try to think back to, but that is indeed strange. I've a vague memory of something but it doesn't come immediately to mind.

This?

In reply to a post by Philce:

Colleague at work was supposed to migrate from TT to PN FTTC 80/20 on Monday.

BTO didn't bother to turn up to do the stuff at cab and in house, guys at exchange did the stuff removing his existing ADSL etc.

Sum total is he is without BB until at least Nov 30th.

Hes had a very bad experience of calling PN CS (over 60 minutes waits, and then they say they know nothing).

Touch wood mine has been stable 76/18 for 2 years now and we use over 300Gb monthly with no issues at all.

I have knowledge that PN haven't been booking the engineers for installations/migrations and leaving it until the customer complains and then following up. They are currently chasing some BT funding, which is tied to sign up numbers. So when they get the funding, the installations will happen.

After 4+ years with PlusNet and a pretty solid connection with them, my line decided to reduce in speed from 30/5.5 to 18/1 on Tuesday last week (PlusNet diags noted below show an outage on my line from 03:00 to 04:00 on the 17th, suspect some work at the exchange that night?).

I raised a ticket with them last Friday at 09:30. The ticket then got stuck for a while until I DM'd PlusNet Help on Twitter today (DM sent at 10:05, got response at 15:05). Got update on ticket at 15:09, tests run show "Low" Upstream and Downstream rate assessment. Got SMS from them at 15:15 advising engineer visit required, replied back with 3 suitable times and now have a visit booked for tomorrow between 1pm and 6pm.

So, long story short, I actually think the service received here is pretty good, with the exception of the ticket sitting there for a couple of days. But PN do seem to respond when you approach them via other means like Twitter and forums like this and their own one.

In reply to a post by Bryer:

I have knowledge from Mystic Meg that PN haven't been booking the engineers for installations/migrations and leaving it until the customer complains and then following up. They are currently chasing some BT funding, which is tied to sign up numbers. So when they get the funding, the installations will happen.

Fixed that for you.

Some ridiculous things get posted on broadband forums, but that is a really good example.

I have it on good authority that many of the people who are waiting for fibre will actually get it delivered on the evening of 24th December and that instead of using Kellys it will be delivered by Father Xmas!

Everything is fine with Plusnet. No issues so far! Very happy overall.

The billing issues are now hopefully sorted for the remainder of my contract and the credit refund is on it's way to my account, I highlighted the problem on the Community forum which was picked up and acted upon quickly by PN staff.