In reply to a post by adslmax:

Everything is fine with Plusnet. No issues so far! Very happy overall.

Aren't you lucky this time around, wasn't so long ago that you were wanting to leave and where having problems ,

Ridiculas? Some people must have the patience of saints,I think most would of been contemplating cancelling their orders or would of cancelled their orders after the second failure

Edited by tommy45 (Wed 25-Nov-15 10:59:00)

My FTTC was fine in the last 3 months now

http://speedof.me/show.php?img=151125110958-8515.png

Edited by adslmax (Wed 25-Nov-15 11:10:14)

In reply to a post by jelv:

Have you actually had any issues requiring support in the last couple of months?

Nope,

But my mate have a couple of days back, the person he was talking to on the phone was pretty good, rang my mate back o as well and stayed on the phone for over a hour trying to sort things out.

Still did not get it sorted and my mate was told he would get another call, but that did not happen, he was also told he could get a new router, but was put through to someone else who told the the computer said no, well sort of. He said that he could not have a new router, My mate was not looking for a new one hub, he would be happy with a Sagem, but even that was not allowed.

Anyway, I went down to my mates yesterday and stuck my TP link on and the got connected more or less right away, so proved it is the router and after threatening Plusnet with Watchdog and social media, they got back in touch and said they are going to send him a new One hub router.

At least he can still get online due to my router, good job I have a spare.

Spoke too soon yesterday. No sign of engineer today, perhaps a bit naive to think that an engineer would be booked and confirmed at that short notice.

From experience in my rural location if Openreach are busy/short handed then things change.

Doesn't look very good.

"Current average response time:17 hours 18 minutes 34 seconds"

yeah.

I expect plusnet has been running at a loss between when BT took over plusnet (adding capacity etc.) up until the last 12-18 months when plusnet has clearly been under pressure to cut its own costs and increase revenue per customer. As if someone has asked BT to prove plusnet can stand on its own 2 feet.

In reply to a post by hk11:

"Current average response time:17 hours 18 minutes 34 seconds"

It has been much higher than that over the past couple of years, that's relatively good.

In reply to a post by kasg:

In reply to a post by hk11:

"Current average response time:17 hours 18 minutes 34 seconds"

It has been much higher than that over the past couple of years, that's relatively good.

There's plenty of names i have for it and good certainly wouldn't be one of them, but if there's some who are happy with times like this, maybe plusnet have adopted the attitude why change things