In reply to a post by tommy45:

There's plenty of names i have for it and good certainly wouldn't be one of them

Hence the use of the word "relatively", i.e. relative to Plusnet's past performance.

Unbelievable!

It's getting worse!

In reference to community.plus.net/forum/index.php/topic,145596.msg1290930.html#msg...:

I've just waited 89 minutes for my call to be answered.

The only thing anyone can do is relate their own experience. Mine is that I have phoned CS twice in the last 3 days on unrelated issues. The first time I was told I might have to wait up to 45 minutes and then got put straight through the call lasting less than 2 minutes and ending satisfactorily (confirming engineer appt for next day for my daughter which has since gone as planned). The second time I was warned that waiting time was up to 45 minutes again so I switched the speaker on and waited. 40 minutes later I got through. After a conversation I agreed a course of action and rang off satisfied. As agreed I powered everything down, waited and powered up again and all back to normal.

I'm satisfied. I'm getting a good connection at a good price. That's my experience at the moment - tomorrow might be different.

In reply to a post by longedge:

switched the speaker on and waited.

That's the secret: use a speakerphone and treat it like a radio for an hour!

Edited by hk11 (Wed 09-Dec-15 23:50:28)

In reply to a post by hk11:

In reply to a post by longedge:

switched the speaker on and waited.

That's the secret: use a speakerphone and treat it like a radio for an hour!

The secret is to use WeQ4U on your smartphone and keep the phone handy, no need to listen to the Plusnet music especially 'Simply Irresistible' which cuts out part way through leading into Embrace if I remember correctly.

I stand corrected.

The other secret is to use WeQ4U on your Landline if you have inclusive minutes, as well as over whatever network you may have inclusive minutes, or if not whatever gives you the cheapest connection (including indirect access) but make sure your CLI is forwarded.

Yesterday I used the online chat. Opened the link at 17.34 and finally got answered at 19.26. There were 22 people in front of me. I had one question regarding an engineers visit which took 11 mins to resolve.....

I've seen this post today from a member of Plusnet staff:

I'll leave it to the Faults Team as they're in a better position to stay on top of things assuming the fault needs escalating to BT Wholesale.

Looking at the ticket pool in question, the oldest tickets are from the 8th, so you shouldn't be waiting too much longer.

Apologies for the delay, looks like the faults department is pretty busy ATM.

So it's taking up to a week for faults tickets to be even looked at!