Today's news: Plusnet now get a higher level of complaints to PFCOM than TalkTalk!

http://www.ispreview.co.uk/index.php/2015/12/ofcom-n...

Plusnet really dropped the ball. And Sky don't get the credit for broadband & fixed line customer service that they deserve.

They've got EE firmly in their sights! Go Plusnet!

Shouldn't be a problem. Plusnet got momentum on their side!

http://consumers.ofcom.org.uk/news/telecoms-and-pay-... (direct link)

I never bother to ring anymore as I've read the negative comments on here about people waiting over an hour on occasions. I ALWAYS use the online chat now. Never had to wait more than 10 mins and find that the people on there seem to be more knowledgeable than those on the phone - even if they are probably part of the same team!

If only... Nearly two hours to answer me on chat .... 😵

In reply to a post by ploddo:

If only... Nearly two hours to answer me on chat .... 😵

It does you good to laugh

Never had many issues with Plusnet performance although customer service is a bit woeful with long waiting times.

Tracing route to google.co.uk [212.56.71.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 7 ms 7 ms 7 ms lo0.10.central10.pcl-bng02.plus.net [195.166.130.151]
3 7 ms 7 ms 8 ms irb.10.PCL-CR01.plus.net [84.93.249.81]
4 9 ms 9 ms 7 ms ae2.pcl-cr02.plus.net [195.166.129.7]
5 7 ms 8 ms 7 ms plusnet-lcy4.plus.net [212.56.71.104]

Trace complete.

[IMG]http://www.speedtest.net/result/4954069461.png[/IMG]

In reply to a post by Chrysalis:

I expect plusnet has been running at a loss between when BT took over plusnet (adding capacity etc.) up until the last 12-18 months

...As if someone has asked BT to prove plusnet can stand on its own 2 feet

Take a look at their accounts on Companies House.

EBITDA £m
11/12 12.7
12/13 32.6
13/14 30.7
14/15 43.1

The latter 19% of turnover. Don't think they need any else's feet to stand on

Edited by Adagio (Fri 01-Jan-16 11:56:46)

I think one contract mobile in the house offers 2000 minutes a month, and another, unlimited, so I'd just call their 03xxx number.

Have heard of WeQ4U but never used it, and currently don't feel the need.