In reply to a post by jelv:

Today's news: Plusnet now get a higher level of complaints to PFCOM than TalkTalk!

http://www.ispreview.co.uk/index.php/2015/12/ofcom-n...

Hardly suprising really when you read threads like this one on their forum, I have had no phone or internet for over 6 weeks.No phone or internet for 6weeks Reading it ,i cannot understand why that new customer has waited so long, they must have the patience of a saint, as there ain't no way on this planet that i and i suspect many of us would be fobbed off for so long, most would of gotten a full refund and chosen a different provider ,this customer must be desperate to be a plusnet customer maybe? springs to mind,

There's no question that Plusnet service has gone downhill over the past couple of years, with the once superb service team being dispersed or leaving, but looking at the forums I wonder how many of these complaints are related to Openreach and its service or lack of it? Is PN anxious not to annoy its owner BT, which also owns OR whatever they say about OR 'independence'?

That said, PN cut us off when we joined them simply because the salesdroid had got his dates wrong. Like millions of others I'm happy with our present ADSL2/phone package which I consider good value. I would change to fibre but no way would I trust today's PN to change anything. (If it's not broke don't fix it).

In reply to a post by Malwaremike:

I wonder how many of these complaints are related to Openreach and its service or lack of it?

Without broadband for a week when Plusnet took over my line. They said it was down to a problem found by their supplier, but can't/won't expand on that.

Like you, I am reasonably happy with the current value for money service, although I am not sure if their "it takes 10 days for connection to settle down after installing" holds water.

Looking shaky again for me. Worse than last time in terms of frequency. My experience also seems to confirm that it's not directly related to the gateway. I've been on the same gateway and the same PPP session since I last bounced my connection yet tonight it's gone squirly again.

http://community.plus.net/forum/index.php/topic,1477...

I've had problems with the junction box outside the house (according to the BT engineer, it was letting in water), and had no problems with PlusNet support. Whilst it did take a couple of days to get the engineer out, when he did come very promptly, and was quite willing to climb telegraph poles, change junction box covers and visit the local auxiliary box to get the problem sorted - all in heavy wind and rain...

And when the profile speed was stuck, PlusNet support sorted that out, so that full speed was re-enabled.

So, overall, I've had no problems and a great service.

All of which is Openreach service rather than Plusnet, other than requesting the work.

Indeed - but I still had no problems with PlusNet. Was all organised efficiently (had a telephone call about organising a visit), and the reset was done when I contacted them today.