No doubt the OP is taking note of your attitude to others and to the accuracy of your statements.

well then I'm not quiet sure what to say then...

There's certainly a big problem somewhere, but again getting it dixed will be interesting...

Hopefull this gets sorted but other than that, Its still Openreach that have made the balls up not Plusnet,

However, it was accurate. What you posted to the OP wasn't.

lmao....

We meet again Batboy! Who you with these days buddy?

I'm not disputing that but it is PlusNet who are my point of contact and whether they like it or not it is them that need to sort this out for me with Openreach.

Still with BT, but with these prices rises I'll probably leave at the end of the contract

In reply to a post by mlmclaren:

well then I'm not quiet sure what to say then...

There's certainly a big problem somewhere, but again getting it dixed will be interesting...

Hopefull this gets sorted but other than that, Its still Openreach that have made the balls up not Plusnet,

Yes and the OP's contract is with their isp It is they who are Openreach's customer , and it is down to the ISP to act on the customers behalf, and this includes where an engineer doesn't carry out a repair to whatever standard they are supposed to,

If Plusnet have requested non SFI engineer visits so far then they are to blame too, as PSTN engineers aren't best placed to deal with broadband faults, unless they are bb trained(some are ) and are carrying the relevant test equipment to enable them to trace faults in the copper pair

The trouble is that the Plusnet CEO is almost certainly junior to the CEO of Openreach in the BT Group hierarchy, simply because Openreach is far more important than Plusnet.

Plusnet is in fact a customer of Openreach with no more official power over OR than any other ISP. (Ofcom strict rules).

The only real clout available to you is the BT Group CEO, as I suggested earlier. I accept your statement it is Plusnet's problem to resolve it for you, and agree you should now wait to see if anything good comes of your latest reply from Andy Baker. But if that fails, the Group CEO's office is all you have available, and I suggest better tried before moving to another ISP. (Assuming AAISP is outside your price range).

The point of someone above the Openreach CEO getting involved is that engineers can be instructed to get it fixed. For instance, on a standard pair swap the time allowed for the job is fixed so any working pair might be chosen. I think it possible in a High Level Complaints case they may be given the instruction and time to check for the best available. On top of any deeper checks they may be able to carry out. I could of course be wrong there in the detail, but as I also said earlier this path has worked many times where all else failed.

I'm surprised you stuck it out with BT, well I can only assume you had a relatively pain free ride with them and didn't need to call India too many times.