The seems to OK what Plusnet are doing.

Cease charges

25. A cease charge is a charge that may be made to consumers where they cease to receive a service from a provider. It is usually a charge made to CPs at the wholesale level and which they pass on to the consumer, and is usually charged separately to any ETC.

26. In line with the guidance set out above, Ofcom is likely to continue to consider that terms relating to any cease charge are more likely fair where they provide only for:

26.1. the recovery of the costs (e.g. wholesale costs) the CP incurs directly as a result of a cessation of service; and

26.2. these costs are not recovered via another charge (such as an ETC).

In reply to a post by RobertoS:

Your £50 appears to be:-

Thanks. Maybe I pressed the wrong button somewhere?

It's quite easy to go wrong when the website redirects rather than opens a new window for chat for example!

Edit - It actually appears to be this clause that is being invoked, as I hinted at in my original post :-

"- Need a new line? If you don't have a line (or for those with a cable one or, in a few other cases), it's £49.99 � you'll be told before you commit."

So despite my having the same line/length of copper I had when I was with them over 12 months ago, Plusnet want to charge me £50 for Openreach swapping a jumper?

Edited by hk11 (Wed 25-Oct-17 22:48:32)

In reply to a post by RobertoS:

Or Plusnet simply not even trying to do Simultaneous Provides.

I wonder if anyone has figures on how many moves are actually cocked up? My last move from EE to Plusnet resulted in a loss of service for several days and no one owned up or seemed to care.

In reply to a post by hk11:

In reply to a post by RobertoS:

Your £50 appears to be:-

Thanks. Maybe I pressed the wrong button somewhere?

It's quite easy to go wrong when the website redirects rather than opens a new window for chat for example!

Edit - It actually appears to be this clause that is being invoked, as I hinted at in my original post :-

"- Need a new line? If you don't have a line (or for those with a cable one or, in a few other cases), it's £49.99 � you'll be told before you commit."

So despite my having the same line/length of copper I had when I was with them over 12 months ago, Plusnet want to charge me £50 for Openreach swapping a jumper?

Openreach want to charge Plusnet that - usually because someone else has taken the line at the DP/cab or at the exchange

It's a rip off - I recall a time when a start of a stopped line was free, now it's £15! (I used to do them on BTW all day long at Plusnet)

But moving a line back to WLR3 from MPF, is that classed as stopping the line in the process? Or for this purpose does a line moved to LLU MPF become classed as stopped? Or is this just a red herring that I have posted in ignorance of precisely how lines are handled between CPs, BTW, MPF LLU providers and Openreach?

I continue to be confused about WLR3 in general. Yes, it is an Openreach product, not BT Wholesale, and all CPs seem to report faults direct to Openreach, but whereas LLU operators clearly order the line from Openreach, do the BT Wholesale based CPs do that, or do they order from BTW? I have asked before, but never had a straight definitive answer.

It just puts customers off changing ISPs.

Not all ISPs seem to pass these charges on though, which is why I am considering Origin.

Alas I don't think a straight answer will ever be forthcoming.

Perhaps no one knows for sure.

Update:-

Offer extended to today, so I took the plung and found the fee had gone again.

With the £50 cash back it worked out the same as Origin and although I like to give new ISPs a chance; I couldn't find out enough about them.

I hope I have made the right move.