In reply to a post by Kiggs:

There was no mention of a g router at £28. She said I would have to pay £35.

In this case, might I suggest that you make another friendly call to Sky to see what it is that you are being offered now that you have a better idea of what is available?

Should you be offered another router for £35, then double check which one it is that you are being offered.

If you do not require a WiFi n router, then make this clear.

£35 isn't a bad price for a modem/router though!

In reply to a post by YHCIR:

£35 isn't a bad price for a modem/router though!

Quite reasonable in fact considering it includes delivery. First time I have seen a price posted and I say again if people were told up front I don't see much of an issue.

In reply to a post by Sadoldman:

In reply to a post by YHCIR:

£35 isn't a bad price for a modem/router though!

Quite reasonable in fact considering it includes delivery. First time I have seen a price posted and I say again if people were told up front I don't see much of an issue.

Apart from the fact that if they want their customers to buy routers then the customer should have a choice of different brands ect, you wouldn't go to a shop and buy a router that you didn't like or had features that you did not need would you?
I wouldn't so sky should just provide the customer with their username and password, so that they can buy their own router and use that or offer to supply them with one,
As for not being able support other routers ,that is unfounded, and more like that they do not wish to provide support to those with other routers, as the isp can see or should be able to see potential issues regardless of brand/model of router, this i have had 1st hand experience of, in sky's world "one size fits all "in reality it does not

In reply to a post by Sadoldman:

Quite reasonable in fact considering it includes delivery. First time I have seen a price posted and I say again if people were told up front I don't see much of an issue.

It's £35 at the moment, but from what I gather they can charge whatever they like, whenever they like.

If you are suggesting that new customers should be told a price for router replacements at the time of sign up, fixed for the duration of their contract, then yes, that would be agreeable.

Edited by Oliver341 (Thu 29-Dec-11 21:26:41)

We can get a free Sky HD box. If that fails after a year can we get a new one free of charge? I don't think so!

Same scenario with their routers surely?

In reply to a post by broadband66:

Same scenario with their routers surely?

Sky HD boxes are heavily tailored towards their TV service, with things like custom EPG's and broadcast decryption. Sky router/modems on the other hand are just bog standard router/modems, same as any Netgear or Belkin you can buy on the free market (except that Sky go out of their way to prevent you doing this). So yeah, there's a difference.

Sky need to either provide the username and password for their DSL service or send out a replacement router free of charge. It is actually that simple.

On another note, will Sky need to send out replacements due to their migration to MER or will they keep PPPoA up simultaneously - not sure if the NETGEAR DG934 supports the new authentication method.

Edited by deleted (Thu 29-Dec-11 22:42:54)

The MER network overlay uses a different VCI/VPI to the PPPoA encapsulation. Both exist simultaneously.

The userid and password are generated automatically by the router - I can't see how the call centre can provide the information?

In reply to a post by Kiggs:

On another note, will Sky need to send out replacements due to their migration to MER or will they keep PPPoA up simultaneously - not sure if the NETGEAR DG934 supports the new authentication method.

They are rolling out MER support for the original DG834GT, so I imagine all generations of router will get firmware updates for it. My D-Link was switched to MER many months ago.