User comments on ISPs
  >> Zen Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | [4] | 5 | (show all)   Print Thread
Standard User tommy45
(knowledge is power) Sat 26-Sep-15 16:16:41
Print Post

Re: New order with Zen - activation charges


[re: mlmclaren] [link to this post]
 
As i'm looking at the last one published Conditions for Generic Ethernet Access
Schedule 2B � GEA-FTTC Service
Issue 4.0 Dated: 6 January 2015
I would very much doubt anything has changed as yet those changes where only brought about due to Ofcom intervention,They still failed us the consumer as ISP's are under no obligation to pass on these changes and lower prices ECT for FTTC migration

CP-CP GEA Migration - same product/premisesfrom November 2014 is £11.00 used to be £50 The PCP only install is £50.00 all prices exclude VAT
Fibre to the Cabinet Held to Term charges is 9% for remaining months rental charges

some llu mpf pricing

Edited by tommy45 (Sat 26-Sep-15 16:48:48)

Standard User mlmclaren
(fountain of knowledge) Sat 26-Sep-15 16:46:25
Print Post

Re: New order with Zen - activation charges


[re: tommy45] [link to this post]
 
anyway... I've submitted a query to Pulse8 for a full quote for new line, basic line rental and upto 76mbps service...

will see if I get anything back and if so what!

I Will have a look throught the information you have provided when I have some more time.

Standard User mlmclaren
(fountain of knowledge) Mon 28-Sep-15 12:38:18
Print Post

Re: New order with Zen - activation charges


[re: tommy45] [link to this post]
 
Hey Tommy, had an email back from Pulse8, I asked:
Hi, could you quote me all costs for a new line install at '***, Crawley, West Sussex, RH11 ***' I would be looking to get basic line line rental with up to 76Mbps fibre service.Thanks.


They have responded with:
A new line with Fibre installed would cost the following:

1 x New Line = £90
1 x New Fibre Installation Charge = £125

If you need a Router then we do 3 x different models all of which are pre-configured and shipped to your door.

Are there any existing wires in the property that we can use? Or is it a new build?


So thats more than what I was quoted via phone before!!

I replied asking for a breakdown of charges for the "New Line Fibre Install Charge"


Register (or login) on our website and you will not see this ad.

Standard User tommy45
(knowledge is power) Mon 28-Sep-15 12:53:56
Print Post

Re: New order with Zen - activation charges


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
They have responded with:
A new line with Fibre installed would cost the following:

1 x New Line = £90
1 x New Fibre Installation Charge = £125
So thats more than what I was quoted via phone before!!

I replied asking for a breakdown of charges for the "New Line Fibre Install Charge




I would expect the FTTC install fee will include a Engineer visit and supply modem, and supply &fit ssfp and data extension if needed
BT or charge ISP's £92 +vat for that, their FTTC monthly subs are a tad on the high side considering it's not BTW based (Full MPF) I would be expecting Full throughput 24/7 for that ,
The new line charge is a bit high though IMO but there is no contracts as such,and LR isn't over priced, so i guess they have to make a profit where they can

Edited by tommy45 (Mon 28-Sep-15 12:55:52)

Standard User mlmclaren
(fountain of knowledge) Mon 28-Sep-15 13:01:26
Print Post

Re: New order with Zen - activation charges


[re: tommy45] [link to this post]
 
I thought the wholesale charge of £92 was including provision of a new line...

I know ISP's subsidise some costs but not up to £215.

I think there is something wrong here!

Standard User mlmclaren
(fountain of knowledge) Mon 28-Sep-15 13:34:23
Print Post

Re: New order with Zen - activation charges


[re: tommy45] [link to this post]
 
had a reply..

The New Fibre install Charge what�s called in the industry a �SIM2 New Provide� which includes a £50 ADSL activation charge (to get the broadband circuit switched on) + £75 to upgrade it on the same day to Fibre.


Interesting yes?

Will ask why ADSL Activation is require?

Standard User mlmclaren
(fountain of knowledge) Mon 28-Sep-15 14:34:44
Print Post

Re: New order with Zen - activation charges


[re: tommy45] [link to this post]
 
If I wasn't suspicious I certainly am now..

3rd email:
With regards to the charges, you are indeed going to FTTC but in order to get there you need ADSL to start with. Before SIM2 (which only came out on the 1st June) we would have had to get the ADSL line up and running first and then wait a further 10days to upgrade you to Fibre. Now we can do it all in one hit and go straight to Fibre by getting the broadband and the fibre to go live on the same day.


Sounds like baloney to me, other CP's wouldn't fo this so why are they, if they're even doing that and not just pocketing cash.

Can somebody with knowledge of the wholesale costs please confirm how much it should cost a CP to provide a new line with 80/20 FTTC to MPF (LLU), I will have a look myself now but not sure I'm reading them correctly.

Standard User tommy45
(knowledge is power) Mon 28-Sep-15 17:01:14
Print Post

Re: New order with Zen - activation charges


[re: mlmclaren] [link to this post]
 
A new line provision WLR3 costs the CP around £45 +vat A PCP only FTTC install is around £48.00+vat managed install with Modem (visit to EU premiss) £92.00+vat
The FTTC install charges are the same regardless of if voice is MPF or WLR3

MPF Connection charge - New Provide Standard £45.74 + vat

If you were to use an active line
MPF Connection charge - Singleton migrations (Transfer from WLR/SMPF or Change of CP migrations) £30.76+vat

Are pulse 8 install; fees for FTTC PCP only or managed install with modem,?

Also there is no need for ADSL to even figure into the equation, as you cannot have ADSL on a FTTC service ,
SIM2 is typically Voice and PCP FTTC install from what i have read on it and it has been around before June this year

Me thinks who ever is replying to your questions isn't very knowledgeable on the subjects they are answering questions to

Edited by tommy45 (Mon 28-Sep-15 17:08:33)

Standard User mlmclaren
(fountain of knowledge) Mon 28-Sep-15 17:08:18
Print Post

Re: New order with Zen - activation charges


[re: tommy45] [link to this post]
 
OK, I asked for a managed install with modem...

From what is being said they will provide me with an ADSL line via TT LLU and then upgrade it to fibre as soon as its live.

On the two occasions I've contacted Pulse8 I've been talking to Adam Fullalove who I believe is the boss so I would hope they are knowledgable.

So setup costs at wholesale level is £45 +VAT (New Line) & £92 +VAT (FTTC Managed Install) so know where near the £215 then!

Standard User tommy45
(knowledge is power) Mon 28-Sep-15 17:27:01
Print Post

Re: New order with Zen - activation charges


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
OK, I asked for a managed install with modem...

From what is being said they will provide me with an ADSL line via TT LLU and then upgrade it to fibre as soon as its live.

On the two occasions I've contacted Pulse8 I've been talking to Adam Fullalove who I believe is the boss so I would hope they are knowledgable.

So setup costs at wholesale level is £45 +VAT (New Line) & £92 +VAT (FTTC Managed Install) so know where near the £215 then!
And still they are saying that they need to provision you on tt ADSL first incurring another fee of £48.00 + vat or are pulse8/tt going to swallow that ?

Because if it is purely down to TT's ineptness , not having a system in place or being able to manually place the correct orders, then they should not charge you a penny for connection of a temporary ADSL service ,

After all it does not need to be able to authenticate and provide internet access does it? otherwise they would probably charge you subscription for the 10days,lol , for something that you did not want or order,
I do wonder what they do with this unwanted / and no longer needed ADSL service, do they cease it, to free up the space on their ports at exchanges, do they get charged a adsl to fttc migration fee by BT , ?? Seems like a lot of unnecessary fees, & delays to me
Truth is they have already successfully managed to migrate a couple of members of this forum FTTC><FTTC without them having to do FTTC>ADSL2>FTTC
Which i am sure you are aware of as you commented in that thread

So what on the physical side is different with a new line and a migration of voice and FTTC from BTW i do not know apart from the managed +modem install part of it , assuming there is already a multi pair cable in place

Edited by tommy45 (Mon 28-Sep-15 18:49:44)

Pages in this thread: 1 | 2 | 3 | [4] | 5 | (show all)   Print Thread

Jump to