AAISP down for anyone else?

Was happily browsing the internet when pages stopped loading.
Rebooted router, no change.
Router is telling me im connected to the internet.
Weird thing is i can access this site and aaisp home page but nothing else at all???

Phoned aaisp tech support and it dosen't ring. Just sits there for a while and then says there is a fault please dial again.

NVM. they just posted on main site there is a major outage

Yep same here. Most websites are not loading for me but this one is, funnily. The AAISP homepage also still working but the status page isn't. Just re-read your post, exactly the same as me. Glad its not just me. I've only been with them for 3 faultless weeks. I hope this isn't a bad sign after all the entanet rubbish.

Edited by deleted (Wed 09-Dec-09 14:58:21)

There is a major power outage in the data centre in Maidenhead.
We have staff on-site for when the power comes back to address any issues.

This is affecting:-
- Email services
- VoIP services
- All contact to our offices and staff
- Some DNS services will be slow

This should not be directly affecting broadband access as such, but lines trying to log in/out are likely to be affected by difficulties in RADIUS.

We do not have an ETA on this being resolved yet, but we know the data centre staff are working on the issue now and electricians are on site.

More details to follow.

Well we can still access thinkbroadband.com, so all is not lost

And one big plus compared to the rubbish entanet days is when they had an outage there wasn't much updates about it. At least there is a rapid response on here regarding the issue.

UPDATE: We've identified and fixed a routing problem at our end that was triggered by the Maidenhead power outage. Affected customer ADSL lines should be working now.

I'm getting really fed up with all these outages now.

I could access the AAISP homepage and see the link to the MSO - but could not actually read the text of the entry on blogspot.com because of the routing problem.

So I tried phoning support but that didn't work either - presumably because it routes over VoIP.

Get your act together or I'm off.

Wow.... without the internet for a whole 30 minutes...... how ever did you cope ?

Edited by deleted (Wed 09-Dec-09 15:48:30)

because I'm working from home today (not by choice) and I'm trying to build some code on my mainframe at work.

Edit: my frustration is not so much that AAISP have so many outages but that they were impossible to contact.

Edited by deleted (Wed 09-Dec-09 15:54:49)

Don't think there's much they can do about a power outage.
Stuff happens.
More important to me is how an isp deals with the problem afterwards.
They posted on their own site and here, and i had internet access back within half an hour.

Considering isp's i've had previously, i'm more than happy with that

Unhelpfully, their status page says to ring 03333 400 999 ... guess what?!

I do think that one thing they should do is have an "off-network" outage number, because if your outage number is affected by outages that's not to helpful!

hmm: http://www.speedtest.bbmax.co.uk/results.php?t=12603... related?

oh dear.Test Result.png

Edited by deleted (Wed 09-Dec-09 18:20:19)

Linx is having troubles, so if anything goes through there then....

Seems ok here, getting 5.5mb connection. One thing I have just noticed is my line speed details on my router showing like this
Current Rate: 8128 kbs 448 kbs
Max Rate: 9680 kbs 1052 kbs

I'm sure that my router always showed my line speed Max rate as 8128 and 448. So wheres the extra come from and does it mean my line is now capable of faster download and upload speeds? I'm getting a maxed out 6.5mb connection most of the time.

It was just my naff 'overcapacity' (ie under funded) exchange again. It's back up to 1.5mb now. Hopefully by midnight I should have full speed again. BT are just awesome aren't they?

In reply to a post by daryon:

Don't think there's much they can do about a power outage.
Stuff happens.
More important to me is how an isp deals with the problem afterwards.
They posted on their own site and here, and i had internet access back within half an hour.

Considering isp's i've had previously, i'm more than happy with that

Me too. I run a small office too, and last week we had a 12-hour power outage. Although we have a small standby generator, it's not designed to work for more than 4-5 hours at a time. Losing broadband for half an hour is a minor inconvenience.

In reply to a post by bollovox:

Seems ok here, getting 5.5mb connection. One thing I have just noticed is my line speed details on my router showing like this
Current Rate: 8128 kbs 448 kbs
Max Rate: 9680 kbs 1052 kbs

I'm sure that my router always showed my line speed Max rate as 8128 and 448. So wheres the extra come from and does it mean my line is now capable of faster download and upload speeds? I'm getting a maxed out 6.5mb connection most of the time.

Any ideas anyone? Does the Max rate on the router show that my line is capable of that speed and for the upload speed as well?

Since the power outage at AAISP yesterday, my ping has jumped to over 100

[IMG]http://www.speedtest.net/result/648048619.png[/IMG]

Related? Normally, in the 20-30 range.

In reply to a post by bollovox:

In reply to a post by bollovox:

Seems ok here, getting 5.5mb connection. One thing I have just noticed is my line speed details on my router showing like this
Current Rate: 8128 kbs 448 kbs
Max Rate: 9680 kbs 1052 kbs

I'm sure that my router always showed my line speed Max rate as 8128 and 448. So wheres the extra come from and does it mean my line is now capable of faster download and upload speeds? I'm getting a maxed out 6.5mb connection most of the time.

Any ideas anyone? Does the Max rate on the router show that my line is capable of that speed and for the upload speed as well?

The router is showing the speeds that your line is capable of. Unless you are on ADSL2+, the maximum downlstream sync will be 8128kbps. The upload sync will depend on what package you're on - 448kbps is the norm, but you can pay extra and get 832kbps.

Edited by deleted (Thu 10-Dec-09 08:47:10)

The trigger might have been outwith their control but everything that happened afterwards was a direct result of AAISP mistakes.

The BlueSquare report clearly states that dual-supply racks were unaffected. This is really basic stuff - you double up absolutely everything. For whatever reason AAISP had equipment which only had a single supply.

Next, although the main routers are a resilient pair, they both seem to have been configured to use the same method to determine their availablity (i.e. connectivity to Maidenhead). So, another single point of failure wiped out both routers.

Next, the router configuration was clearly wrong and had never been properly tested in that this quagga router took over when it was not intended to. It is ironic that the router that stayed up is to be replaced (presumably by one of the ones that failed). However, even tho this router stayed up, it did not seem to be able to route to very much. I certainly could not get outside the AAISP network even to UK sites.

Lastly, it seems that the office was unable to properly monitor and diagnose the fault quickly because they were dependant on Maidenhead somehow and their contingency (GPRS) was not up to the job.