I think the move to AAISP should do the trick or at least help you get to the bottom of the problem. Don't know if you have seen this statement on the AAISP website:

"If you are migrating your service to us, even though you know you have a problem with your line, we'll take on the fault. We'll tackle the problem and get it fixed within one month. If we don't then you can migrate away and owe us nothing for your migration to us and your service charges for that month."

So, you have nothing to lose, on the face of it.

Hi txt2online,

4 routers and plugging in to the 'Test' socket - assuming you changed the filter and the RJ11 cable too, there isn't much more you can do to prove it's not your end at fault.

If you did move to us, then we'll do our best to get this resolved. Our line monitoring (which you'll have access to) will clearly show the drops, and may help find patterns in them (eg time of day etc), if BT Wholesale are still insistent that the fault is at your end, then we have a 'test router' which is a router/face plate/phone combination that is known to work - and so this will be something else to prove the fault being in BT's realm...

If you decide to move, email support a link to this thread and we'll monitor and act.

In reply to a post by BatBoy:

In reply to a post by tx2online:

Notwithstanding then, can you answer my original question?

For that, you'll need your router stats.

Why are you running the Zyxel?
What router did Sky give you?

I'm running a Zyxel to prove out that the router(s) I've tried aren't at fault - 4 of them.

Sky suggested sending me a replacement for their original, but the replacement Sagem 'died' after about 2 days.

I don't see what difference it makes which router I run. I'm more than capable of configuring a router to connect, and did so to prove the fault didn't lie in that area.

In reply to a post by andrewhearn:

Hi txt2online,

4 routers and plugging in to the 'Test' socket - assuming you changed the filter and the RJ11 cable too, there isn't much more you can do to prove it's not your end at fault.

If you did move to us, then we'll do our best to get this resolved. Our line monitoring (which you'll have access to) will clearly show the drops, and may help find patterns in them (eg time of day etc), if BT Wholesale are still insistent that the fault is at your end, then we have a 'test router' which is a router/face plate/phone combination that is known to work - and so this will be something else to prove the fault being in BT's realm...

If you decide to move, email support a link to this thread and we'll monitor and act.

Initially, I had no filters on the line as I only had the router connected directly into the socket behind the NTE5 faceplate; that is what sky told me to do.

I have also had the router connected to the same socket but via a 'dongle' filter (brand new, never been used)

Not a lot else I can do, as you say.

Just been onto Sky who are capping the line at 10meg to see if a speed decrease helps - just have to wait and see.

Either way, I hope to migrate to AAISP in the not too distant future as I've had enough of Sky to be honest.

you don't happen to have a treadmill by any chance or any other high powered device which is capable of affecting the noise margin? (or your neighbours' devices if you live in a semi or a flat). Remember there are about a zillion electrical devices out there which can affect your noise margiun. In my last house, every time the treadmill was used the noise margin shot up causing my router to disconnect and bringing my IP profile down to 256kbps...irrespective of which router i used or whether i was connected to the test socket or not. Only solution was to turn off the router whilst running

Edited by deleted (Wed 27-May-09 16:58:31)

In reply to a post by tx2online:

I don't see what difference it makes which router I run.

Some are more suited to the DSLAM than others. That's why Sky supply ones they know work well with their service.
To me, it's odd that you sound like you know what you're doing, but you're unwilling to help yourself.

In reply to a post by baby_frogmella:

you don't happen to have a treadmill by any chance or any other high powered device which is capable of affecting the noise margin?

No such equipment exists in this or neighbouring properties.

In reply to a post by BatBoy:

In reply to a post by tx2online:

I don't see what difference it makes which router I run.

Some are more suited to the DSLAM than others. That's why Sky supply ones they know work well with their service.
To me, it's odd that you sound like you know what you're doing, but you're unwilling to help yourself.

You have taken my reply concerning routers out of context - it doesn't matter which router I had in respect that each one - including those from Sky - suffered the same symptoms.

By using a different one each time (in the case of 3) I was able to rule out the router(s) as being at fault quite simply because the fault occurred across all brands.

As for being unwilling to help myself - unwiring extensions, purchasing alternative routers, disconnecting my home phone for 36 hours etc etc is quite an adequate response by the consumer. Not to mention countless hours on the phone to Sky.

I can't help feeling you are being deliberately obstructive with your comments. Whilst they may have some validity for those who wish to fully investigate connection issues, what I have done to prove the fault does not lie within my premises cannot be argued as unsatisfactory by any means.

As a consumer, you cannot possibly argue that I have not done enough to prove the fault out, and yes, whilst I am technically brilliant (having an impressive IT career spanning 2 decades), when I pay an ISP to provide me with a service, I will only go so far to assist them with ensuring that they do, which in this case is a lot further than your average Joe Public.

This is most certainly not a case of not helping myself, this is a case of not being able to do anything further to assist the ISP in question.

Measuring line noise et al on the line is not something your average consumer ISP would ever ask you to do, and thus I haven't done it, moreso as I KNOW there is nothing further within the premises that I could do to influence such. The problem is out there, on the line somewhere, not within my premises. It is up to Sky to measure the line, deal with any issues and resolve them.

Seeing no way in which I could possibly assist an ISP with less than impressive technical support as Sky by proving such information, the rest is quite simply their problem.

If they don't resolve it, then my next move is to either complain at the highest level, or move to a competent ISP such as AAISP who have the technical and commercial ability to resolve the matter.

My original (now elaborated) question of course still stands.

Are there any issues (perhaps a 'settling in' period in respect of line speed etc) that one could expect to experience when moving an ADSL service from LLU to an ISP such as AAISP who is not LLU?

You're joking of course, I trust you're enjoying this as much as I am.

Any chance of you posting some line stats including noise margin over a 24 hour period - or even one in the day and one at night?

In reply to a post by BatBoy:

You're joking of course, I trust you're enjoying this as much as I am.

Any chance of you posting some line stats including noise margin over a 24 hour period - or even one in the day and one at night?

No, I 'm not joking, nor am I "enjoying" a poor ADSL service or indeed, this forum, given the reason I had cause to post.

FWIW, at the time of posting, basic line stats as provided by the Zyxel 660HW are :

noise margin downstream: 15 db
output power upstream: 19 db
attenuation downstream: 25 db

noise margin upstream: 21 db
output power downstream: 12 db
attenuation upstream: 17 db

Glean from that what you will.