cant move to AAIPS

can someone explain to me why i am unable to move to AAISP from 02 access iv tried twice now and iv been told im on 02 llu according to there system when im on 02 access paying £17.00 is there a problem with aaisp's system or am i being fobbed off???

If you can pm me the number or email support with it I can double check.

Shaun

I think I have it sorted now and have asked our Dev guys to look into it.

PM sent.

Shaun

Hi,

I had the same problem with Sales and others elsewhere have been moaning on this topic..

Please can you 'educate' sales with your boots if need be Shaun,

O2 have 2 types of products, their LLU based ones but also ACCESS (known as no access ) which is their BT Ipstramm based up to 8 megs product..

It took me a long while to get it through the heasds of 'sales' when I migrated over from O2 ACCESS. that I was on the basic product ...

Sales also need to up-date this reference as people think they are going to be charged for migrating with their MAC..

http://www.kitz.co.uk/isp/isp_price_list.php

When you placed an order on line did it say it was an LLU one then?

ok m8 thanks for your help please do tell your sales staff what has happened as i think you will b seeing some more mirgrating your way from 02......lol

In reply to a post by thewhizzz2009:

ok m8 thanks for your help please do tell your sales staff what has happened as i think you will b seeing some more mirgrating your way from 02......lol

Yes I have just fed this back to the sales manager as well

Shaun

I phoned up in the end and tried to explain the different products to 'sales' eventually between sales and on-line order it was sorted but even your support dept. were not aware of the different O2 prioducts.

I think that you may have lost 'sales' recently where folk have been unable to sign up easily, as I say moans on forums, but there appears to be a mass migration with MACS from ACCESS in place so worth sorting 'sales out' <grin> I have been boasting how good my connection is on AAISP ..

i came here after your comments mistynow

theres gonna be a mass move on the 1st dec if 02 don't get it sorted they didn't even ask me to stay when i asked for my mac code they just said ok here got it within 2 hrs lol