New customer - IP Profile stuck

Hi,

I've not yet been activited but I was reading the AAISP website and saw that they will "fix your line even if you are with another ISP".

My IP Profile has been sat at 5500 for a long time. I am told that my line stats are very good and I should be able to get higher speeds than the 5Mb I normally get.

Can AA help and if so how do I get them to ?

Line stats below -
DSL Connection
Link Information
Uptime: 0 days, 1:08:32
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 9.0 / 14.0
SN Margin (Up/Down) [dB]: 23.0 / 11.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 4
HEC Errors (Up/Down): 0 / 4

By the way, I am due to be migrated on Monday 15th March.

Drop a quick email to support with the details and come Monday we will look at getting the profile sorted out.

Excellent, thanks Shaun, will do