Useless BT

Asked almost 2 weeks ago to have interleaving switched off on the line (was switched back on after migration to WBC)... was told it would be done in 5 days... still nothing.

Last time it took several phonecalls and emails and was only solved by contacting someone higher up in BT don't wanna have to go through that again... why can't they just put an option for it in my account

Next they're be throttling your speeds!!

Since being put over to WBC I haven't had any throttling... won't be long til they start applying it tho I bet.

In reply to a post by Rroff:

WBC

Whats WBC?

Useful reading here.

So Bt are changing over people to WBC, should be interesting.

I've been switched to the WBC connect, but still on ADSL1 - which means that the upstream speed is no longer limited to 448kbit but instead syncs as high as the connection can go. Not sure if the max is 896kbit (highest I've seen so far) or 1.3mbit (the highest for the ADSL1 G.DMT spec).

Onto my third attempt to get his sorted now

I see, so how did it take for BT to change you over from when your exchange was done and did they tell you that you was being changed over?

Our exchange was suppose to have been done inat the end of march, not sure if it have or not,

Exchange was updated on the 15th of Feb to WBC I recieved an email the 26th of March saying the connection would be swapped over on the 2nd of April.

Argh feel like I'm banging my head against a wall...

choice snippets being:

"I am extremely sorry to learn that the interleaving on your BT Brodband line still has not been removed. I can totally understand just how inconvenient this long saga of events has been for you. "

"Therefore, I am escalating this issue to our specialized team who will call you between 11:00 - 12:00 hours B.S.T on April 17th, 2009 " - why? just disable the interleaving already...

In reply to a post by Rroff:

Exchange was updated on the 15th of Feb to WBC I recieved an email the 26th of March saying the connection would be swapped over on the 2nd of April.

So we still have a few weeks here before they send a emai, that is if they decide to change us over in the same time span as you. I am not even sure if our exchange have been chanced, according to Sam knows it is still going to be changed on the 30th March 2009

In reply to a post by Rroff:

Argh feel like I'm banging my head against a wall...

choice snippets being:

"I am extremely sorry to learn that the interleaving on your BT Brodband line still has not been removed. I can totally understand just how inconvenient this long saga of events has been for you. "

"Therefore, I am escalating this issue to our specialized team who will call you between 11:00 - 12:00 hours B.S.T on April 17th, 2009 " - why? just disable the interleaving already...

I really don't understand why they don#t allow us to do that, but saying that not many ISPs give the users the option. Entanet you could do it via the control panel, not I needed to do it.

Yeah I dunno why they don't give us an option for it, its not something complicated, auto, forced interleave or forced fast path...

Still banging my head against a wall - the latest is they apparently "can't" change it while a heavy user flag is on the line so they are "going" to get that removed so they can fix it... which sounds like a complete load of crock to me, its just a simple profile switch.