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Administrator MrSaffron
(staff) Thu 17-Nov-11 14:09:53
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Re: Internet problems after openreach work


[re: RobertoS] [link to this post]
 
A corded phone you mean.

Explanation, corded phone avoids introduction of any hiss from the wireless encoding that cordless handsets use. The change in audio quality is surprising between a good corded phone and cordless.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Thu 17-Nov-11 16:36:23
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Re: Internet problems after openreach work


[re: MrSaffron] [link to this post]
 
Indeed I did. We can stand in the corner together now.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User mark90997
(newbie) Thu 17-Nov-11 17:50:45
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Re: Internet problems (important edit to this post)


[re: RobertoS] [link to this post]
 
Sky's level 2 support called earlier and they have said that once BT have finished there work to give Sky a call and they will look into this further, they also mentioned just sending an engineer straight out if the issue remains after the OR work is done.

Hoping that when OR get finished the issue will be gone.


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Standard User mark90997
(newbie) Thu 17-Nov-11 17:52:06
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Re: Internet problems after openreach work


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Indeed I did. We can stand in the corner together now.


lol! I have a decent working corded phone here smile
Standard User mark90997
(newbie) Fri 18-Nov-11 10:24:45
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Re: Internet problems after openreach work


[re: mark90997] [link to this post]
 
Hey,

Well OR turned up at about 8:50AM this morning so I went straight out and spoke with 2 engineers and as they were moving everyone to a new pole they put me on slot "1" of the circuit.

One engineer also worked with me at getting everything running perfectly! The line is now running better then before (he said he replaced all the connections and circuits under the road/man hole etc etc).

So i've called Sky and got prioritised and put through to tier 2 support... they have pushed my connection up to 18MB gamer profile but said they would call back at 11 and see if they could push it up any further! Before all this work started I was lucky to get 17500 sync'd.

Right now my line stats are:

ADSL Link Downstream Upstream
Connection Speed 18080 kbps 1146 kbps
Line Attenuation 26.5 dB 15.4 dB
Noise Margin 6.9 dB 8.8 dB


How much more above 18080 does anyone think I will be able to get?

Edited by mark90997 (Fri 18-Nov-11 10:26:48)

Standard User MHC
(legend) Fri 18-Nov-11 10:29:31
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Re: Internet problems after openreach work


[re: mark90997] [link to this post]
 
Not much more, and you may find that when the SNR drops this evening you loose sync. This time of day, I have found, is about the best time to resync for max speed but drop outs will happen.





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M H C


taurus excreta cerebrum vincit
Standard User mark90997
(newbie) Fri 18-Nov-11 10:48:02
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Re: Internet problems after openreach work


[re: MHC] [link to this post]
 
Spoke to OR again and they did some work at the exchange in the night as can be seen from this graph I use to monitor it laugh

http://www.thinkbroadband.com/ping/share/502c2be1ff2...

This is my home connection: http://www.thinkbroadband.com/ping/share/79aa7477390...

Looks like what ever work they did lowered the ping times as well? xD
Standard User MHC
(legend) Fri 18-Nov-11 10:55:00
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Re: Internet problems after openreach work


[re: mark90997] [link to this post]
 
Could be that your exchange has had a new connection or routing update which removes nodes from the path.

A simple example: New connection from Inverness to London (with repeaters) which removes the old connection which was Inverness to Aberdeen to Edinburgh to Manchester to Birmingham to London ...





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User mark90997
(newbie) Fri 18-Nov-11 11:00:40
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Re: Internet problems after openreach work


[re: MHC] [link to this post]
 
Interesting example and hope it stays nice and low like this now smile
Standard User Roy124
(newbie) Fri 18-Nov-11 11:37:07
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Re: Internet problems after openreach work


[re: mark90997] [link to this post]
 
Not quite the same but a few years ago when our pole was being replaced the cowboys (not BT) didn't complete the job the same day. The new pole was left flat and a temporary connection was made.

To cut a lng story short, I discovered if I rang MY phone number from MY phone my neighbour would answer. If anyone rang her I would get the call.
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