Infinity 80/20 speed tests discrepancy

My Infinity connection was upgraded overnight Sunday to IP profile 77.43. However the BT speed tester shows only 39 down and 7.84 up (with 47.92 on the "assured rate" test).
TBB tester comes up at 42.1/6.7, but speedtest.net shows the speeds I would expect - 74.92/16.44. I'm about 150-200 meters from the cabinet and the d/l estimate when I ordered was 69.
I've tried the tests yesterday and today with similar results.
Anyone know why the discrepancy?

The first two checkers can't cope. TBB checker often fails to live up to expectation. Try the BT speed test during off-peak.

Not sure when "off peak" is, but if it's the early hours of the morning I'll be sleeping! LOL!

Peak is usually 4pm to 10pm.

My speeds have actually got worse since the "upgrade".

I was getting:
http://www.speedtest.net/result/1879405558.png

and I now get:
http://www.speedtest.net/result/1902326074.png

OK, upload has increased slightly, but download has dropped by well over 10Mbps. I have tried this every day since the upgrade and at different times of the day. I have sometimes hit 25Mpbs, but nothing like what I was getting before. I was estimated to get 66Mbps and I sync at the full 79984.

Is this normal? Any clues?

BT upgraded my line a few days ago and my experience so far is similar to others in that the expected speed increase has not yet arrived.

My download speed is around the same as it was. (It was previously about 37mbps down and it is still about 37mbps down).

My upload speed is a bit better. (It was previously about 8mbps up and it is now just under 12 mbps up.

The broadband connection is a presently a bit snappier loading web pages and browsing but it was really snappy when it was first installed, (about six months ago), and it did deteriorate over time. � (The headline speed tests always tended to be OK).

So far the upgrade is not as advertised.

I have contacted BT about the lack of upgrade speed and they have said that it is due to the 10 day settlement period and that the speed should increase day by day as time goes bye but I have the feeling that this explanation is load of rubbish.

Regards,
Fido

My Predicted speed was 69.5Mb / 20Mb the D/L speed has gone up a bit each day am up to 76Mb now but the U/L is going down was 15+Mb now is only 11Mb. The other day I carried a lot of test's with different tester's the results were around the same but the big discrepancy was my ping going from 15Ms to 143.26Ms.
iechyd da

In reply to a post by sel:

My speeds have actually got worse since the "upgrade".

I was getting:
http://www.speedtest.net/result/1879405558.png

and I now get:
http://www.speedtest.net/result/1902326074.png

OK, upload has increased slightly, but download has dropped by well over 10Mbps. I have tried this every day since the upgrade and at different times of the day. I have sometimes hit 25Mpbs, but nothing like what I was getting before. I was estimated to get 66Mbps and I sync at the full 79984.

Is this normal? Any clues?

Hi there,

Have you tried restarting your white OR modem? Some people on other fora have reported that they get lower download speeds until they do so.

I hope this info helps.

Hello

At least you get some excuse (that lovely india call centre and the so called technical support I guess). Went to my BT and did the free upgrade to the 10Meg upload still 40 down as the cheaper £18 option I have had 11 month since may.
Did that monday morning before getting ready for work. Tried it using this speed test as linked below Tuesday morning so pretty much 24 hours later to the dot and got the usuall 37Meg down as it does and now was 7. something up, closer to 8 I think.
So as good as it would.

Unlocked white modem so had a look at the good stuff on its web pages and now 10Meg connection and the down the same at 40 so all as good as the package and my money allows. So happy .
Tried again tuesday maybe 6 hours later and was back to this just done

http://www.speedtest.net/result/1902850069.png

Upload back to 2Meg tops.
So teasing me or what, changes the night after the order. Works so a morning and then taken away.
Gave it another night as guess the computer does the change at night (thought this must be a computer and not a person thing, just a profile change).
so waited to the next day so yesterday morning and still the same 2Meg up so wrote email as cant ring to 8am and this being 7 ish.
They did ring up just under 3 hours later so india call centre quick and after the first woman said her piece, put me onto the technical guys.

So hard work. Did the bt speedtester thing he wanted when I rang back in the afternoon as at work on the mobile phone ( so tried home and not answered, little clue there I might not have been home).
So rang back later and 45 minute phone call him getting fed up and me a bit nasty doing pointless speedtests and conection is good as getting 40 down.
What part of that is not the problem was hard to understand. Ran at 10 Up tuesday and was then dropped back to 2 was the proplem.

Now have to speedtest evey now and then and he will ring up today to see if things are better.

How will it when it runs at 1.7Meg each time as 2Meg profile as unlocked modem says but done tell them I have done that last year.

Unless it is set at 10 and I see it speedtest at 7 then keep moaning I will,
Everytime something goes wrong be it with this or noisy phone line ( and thier chechers said all ok, not if it crackles and is useless). Wrote to main man in england and his team here sorted it out and money back for the messing around india (useless) gave me.

Can see another email to someone in the country who listens coming on after today.

Why is it so hard to change upload speed to 10. Was done for a moning tuesday then taken away!.

Rant over.

BT, pratts or talking chimps when you ring the so called experts. Give me england then things happen.

Enough said.
Now to put back the unlocked firmware on the white modem as but the nasty cant get into stuff back on yesterday incase I got caught out but dont thing I will.

I like to see the good stuff it says so back on with rthe cracked see all the stats firmware.

Bet a million pounds the stats give 2Meg up connection, I did like the 10 up I had for a morning, cant get that through to them.

Doing speedtests pointless, just the same it has been for 11 months if profile is 2.

Another BT day then fighting to get something sorted I shoiuld not have to.

a boring profile change as many will go through every day now the free upgrade is here and they cant even get that right.

Hassle last year with dodgy phone line that got done in the end . bad joint in the road by the house. Now this, what joy.

I done all that and put back the normal modem crippled unlocked firmware. Did not work for me. Another maon at the poor guy when he rings up today ( and to be fair they always do when they say, just always hard work getting listened to, we idiots they know it all).

Mine went from 37 to 76 throughput!

www.speedtest.bbmax.co.uk seems the best site for testing the speeds at the moment.

Nice one.

What I get out the modem

Downstream Upstream Downstream Upstream
Line rate (kbit/s) 39996 1999 0 0
CRC errors 0 0 0 0
FEC errors 0 0 0 0
HEC errors 0 0 0 0


Attainable rate (kbit/s) 67868 21492
SNR margin (dB) 12.2 21.8
Line attenuation (dB) 0 0
Output power (dBmV) 12.4 4.6

So guess if I want something higher than the 40 limit I get then wont do that but the £18 40 down and 10 up is good.

Look at the line rate. So how is this going to go to 7. something it was on Tuesday morning before someone or the system took at back to 2. Wont ever go over 1.8Mb but try telling the so call tech department that.

Glad it goes for you. nice speed.

Now to try and sort my capped upload speed out. If they know what you are on about, Did not seen to yesterday.
What joy.

To much pratting around on this thing. Time to get showered and dressed me thinks!.

http://www.speedtest.bbmax.co.uk/results.php?t=13348...

Speedtest on the one you said. Not always the best. I like to pick my own server on the other site. The think broadband one does the job as well.

Edited by deleted (Thu 19-Apr-12 09:03:50)

Have rang as they said and will be up to 10 Meg upload tomorrow.
We shall see.
Heard what you want to hear all before.

In reply to a post by Daniel_g:

Have rang as they said and will be up to 10 Meg upload tomorrow.
We shall see.
Heard what you want to hear all before.

That sounds like you will end up on the 40Mb/10Mb service.

In other words your download will continue to be capped at 40Mb.
Is that what you were actually asking for?

Hello

Put the modem back to the locked state to see if that helped but not.

Changed the broadband to 40/10 the cheap £18 thing and did do tuesday morning at 7.7ish up but gone by dinnertime.

On MyBT the order is done so as usual everything done wrong. Just find getting anything done and having to talk to people that think they are better than you hard going.

Do all his daft speed tests and see what happens.

Nothing if running at 1.8Meg on the upto 2 as it went back to that.
Started new 18 month contract for something the same as the last 11 months.
So not happy.

BT speedtest says upto 10 but tests at 1.8 every time. Bit of a clue there and the unlocked thing says 1999 line speed.

Will be done and going at 10 tomorrow.
We shall see.
Anyone want to put bets on it wont be any different.
Sure they just say what you want to hear.

Then email to the main man and that works as did last year with the rubbish (polite way ) phone line that their tester said was ok.
Will be when it does not crackle and be unusiable and so dragging the 40Mb sopeed down but was getting over 16 so should be happy.
arrogant thick lot.

What part of internet has slowed down from the max rate and can use the line for voice calls sometimes, comes and goes and had recordings.

Deal with england and then things happen and got some money back.

Will an email to england be needed this time.
If no joy in the morning then off one will go.

BT, dont we all love them.
OK but hard work trying to explain what is wrong and told it is not.
"computer says no". in a little britain stylee

Maybe might have the speed of 40/ 10 tomorrow as it was for a bit Tuesday then went back to 2 Up.

All good stuff.
Just find dealing with problems so hard.
Was told it was ok as was getting 40 down.

What part of the upload dropped after hours to what it always was is hard to understand.
UK call centres, yes please!.

Mine initially went from 37 to 74 on speedtest.net, though not the BT or TBB checkers.
Last night d/l dropped to around 10, which the usual HH3 reboot did not fix immediately. It did go beck up after a while, but not for long. Today still down at 10 (8 on BT speedtest) but a HH3 restart seemes to have fixed it - fingers crossed!

In reply to a post by lee111s:

Mine went from 37 to 76 throughput!

www.speedtest.bbmax.co.uk seems the best site for testing the speeds at the moment.

I went from 37/8 to 74/15 . I do have an odd problem though, both speedtest.net and speedtest.bbmax do not give the correct answer on my iMac (wired) but they do on my MacBook Pro (wired/wireless). I initially thought I had a speed problem until I discovered the differing results.

The BT Beta test gives a reasonable result down ~74 but the up result is low. I have found the best tester to be the vmspeed one

Download Speed: 74941 kbps (9367.6 KB/sec transfer rate)
Upload Speed: 15606 kbps (1950.8 KB/sec transfer rate)
Latency: 16 ms
20 April 2012 15:36:10
from http://vmspeed.com/
seems the most reliable all the others seem to show around 50000 kbps max download

Just did a google at 6.15 thismorning as surprise surprise it had not gone back to 10 upload.

Googled BT staff emails, somethng like that and found all the top guys including Warren Buckley, customer care bloke. Emailed his PA and said what had happened, upload was 10 tuesday and at sometime went back to 2 as speedtests said.

Got responce and passed to newcastle technical people.

Result, now told as they found out upstream had errors so dropped back to 2 on its own.
My arguement, why not told this on a computer generated email. You think someone has screwed up because it goes back to 1.8Mbs speed like always had and unlocked modem says 1999Kbps

So now guy is coming tomorrow afternoon (saturday, very nice) in his van to have a look at the line but did all this last year and had a new cable ran up the house into the joiner box in the roof that ghoes to the master socket. No spare pairs on the multicore cable from road, under the blocks garden to the our wall of next door.

So been looked at and no spare pairs. Still answer now of what happened and getting a free openreach visit as the system says problem is near house, clever remote test stuff but not sure.

We shall see what is found tomorrow that was not last summer about our old rubbish line.

Point of story, Write to someone in England then things happen the same day and openreach is called.

Indian call centres, yuk!.

Unlock modem and see what it connects at, a bit of anunition before moaning, prove it is not you speaking rubbish as I did before arguing it was not connecting at 10Meg up.

Rant over.

Edited by deleted (Fri 20-Apr-12 16:30:17)

Strictly as a comparison, here's my result - And at peak time too!
Last Result:
Download Speed: 74334 kbps (9291.8 KB/sec transfer rate)
Upload Speed: 16085 kbps (2010.6 KB/sec transfer rate)
Latency: 10 ms
Fri Apr 20 19:05:56 2012