|
|
Hi,
At last we have confirmation from BT that there IS a problem with the HH3 with speeds suddenly dropping to under 1 Mbps ...
Read this ...
http://www.ispreview.co.uk/index.php/2012/06/bt-infi...
Cheers,
Rob
|
|
|
|
I have had this a few times over the year, not every day or wven month so lucky I guess.
A quick restart and done.
Only once or twice I think.
|
|
|
|
Dead link
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
or for more details, read http://community.bt.com/t5/BT-Infinity/Infinity-drop...
In summary, looks as if it is a wired connection only problem, with various levels of resetting acting as a (temporary) workaround.
Happy BE user for several years: but moving to BT Infinity 2 for upload speed.
|
|
|
Dead link Works for me.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
|
|
|
Just to say hundreds of people have been getting this ... it's not an isolated thing.
It's a firmware bug in the HH3 ... seems to happen when a new IP address comes along - eg DLM hits you, or a remote poke by BT.
Been going on a very long time - and BT have not ack'd the problem on the BTCare forum - it needed a forum member to report it elsewhere - then we have info ...
Rob
|
|
|
|
guess what, after my system being completely stable and fast since 17th May, I too find that it has been poked bt BT in the early hours
02:21:48,29 Jun. WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_TIME_OUT]
and now my speed has dropped to around 1 meg ... This drop is absolutle and definitely associated with that remote poke.
My firmware is still V100R001C01B031SP09_L_B and has not been updated, so what was this poke all about???
Also, my IP Profile which has been stable at 65 megs since 17th May has dropped to 49.92 ... I guess I need an engineer visit to get on the phone to get it reset? I feel a call to India is in order.
Just so peeps know to check their event log ...
Cheers,
Rob
|
|
|
|
So maybe I had that once, nice to have a poke but from BT, could thing of nicer people to have a poke with (dirty cow!).
Did ages ago and not again since.
Could look at the logs when the time comes it happens again.
got mine working ok now after 3 months of pratting about getting the ground next door dug up to redo a joint, then BT had to reset profile as only 2Meg up when should be 10.
If a quick resat fixes then me happy, no getting anyone out involved or ring india ( that I dont and write to someone in england but another story ), BT hard work sometimes.
Maybe HH3 update if it comes will sort out, not been a problem to me as noticed and sorted out by the restart. Never thought it was a known fault or to be fair never checked but google the works involving speed dropping to less than 1meg on bt. sure it would bring something up.
|
|
|
|
Humph ...
This morning for the 3rd time in a week I have severe slowdown ...
I get 1.25 megs down and 4.3 megs up on an IP Profile of 58.77
It'll be OK again when I restart/reconnect the hub ... whata PITA.
Rob
|
|
|
|
What I get on the router. maybe I get a good one that does not play up. Computer is wireless that does not cause a problem but not on HH signal as joing another router using the ethernet socket and cable to the things and so 5Ghz wireless to the computer. so me should have hastle as to the HH a wired connection but only once or twice in the early days. is your info the same as I get when logging in.
Product type EchoLife HG612
Device ID 84A8E4-21530315048K16044908
Hardware version VER.B
Software version V100R001C01B028SP10
Firmware version A2pv6C030b.d22g
Batch number BC1P10.028.A2pv6C030b.d22g
System up time 22 days 20 hours 47 minutes 32 seconds
|
|
|
|
Oops. Did the white modem.
Was after the HH3 info on advanced settings. system then Firmware.
I get this.
Time & Date
Restart
Firmware
Back-up / Restore
Reset
Hub Firmware Information
Current firmware: Version 4.7.5.1.83.8.57.1.3 (Type A)
Last updated: 21/06/11
|
|
|
|
HI
How are you logging in --- I go via the web interface .... you get more info than me
My s/w version is V100R001C01B031SP09_L_B
SP9 and your is SP10 ... hmmmmmmmmmmm
\Rob
|
|
|
|
Mine's a TYpe B Hub though, so the info is different ...
Rob
|
|
|
|
I have login as a favourite but is 192.168.1.1.
just had a go and is this.
http://192.168.1.1/html/index.asp
will still go to log in page then this.
Off to bed. last computer job of the day!.
|
|
|
|
Mines 192.168.1.254
|
|
|
I think 192.168.1.1 is the login to the modem if you have it connected up via LAN2 port (associated with unlocking, but limited connection even if not unlocked?)
Certainly the HH3 is 192.168.1.254 for me; but http://192.168.1.254/html/index.asp is invalid.
--
Moved (with trepidation) to BT Infinity 2 for upload speed. Happy BE user for several years.
|
|
|
|
Hello Stephen
Rob said
HI
How are you logging in --- I go via the web interface .... you get more info than me
My s/w version is V100R001C01B031SP09_L_B
SP9 and your is SP10 ... hmmmmmmmmmmm
----------------------------
That is the white modem so answered the question!.
192.168.1.1
Maybe a daft question as modem is not the problem and in a hurry started off doing that info then next post corrected myself and did HH3 info that agreed is 192.168.1.254
Then I bought up the hub info.
It is unlocked and have the short cable between LAN2 on the white modem to one of the 4 yellow connecto=ions on the HH3 then do the 192.168.1.1 in internet explorer to get to the good stuff.
Guess you do.
Problem is the HH and should have did that to start with when doing software, firmware whatevere they call it but did not!.
Has this slowdown caused you problems. Me just a few times but every day is not good and poor Rob must be fed up. I would but never been a problem.
|
|
|
|
I am logging into the HH3 as per the hub manager via 192.168.1.254 ...
My modem has NOT been hacked (not prepared to do that as BT will be getting involved).
The software version posted is that reported by the HH3, which also says that it has not been updated (well, that's a surprise - NOT).
Today I am still running at decent speeds.
Looks like we won't get anything updated for some time to come.
My main gripe though is that it would appear that the HH3 Type B just can't cope with the 80/20 Infinity and pumping high speed data through the LAN ports causes the firmware to barf. or not reset correctly when the modem is disconnected remotely and a new session started.
The "usual" way to restart the modem is to power down the HH3 then the modem ... then bring up the modem and when it's connected bring up the HH3.
With a remote disconnect happening in the early hours, the HH3 seems to be left in a state of limbo.
I guess ideally, when a remote disconnect of the modem is done, then on restarting, the remote software should ALSO send a restart request to the HH3 as well.
Rob
|
|
|
Hi
Different then like you said. Thought the long number with the SP09 or 10 was coming from a unlocked modem.
Not a daft question then just doing it different.
So have I got a good router as doing wired and all ok, you must be so fed up.
Cant get to all the logs like you so not as good then but works so all good stuff, you get more info but it dies, mine a more boring ( good a word as any ) hub but goes.
Worth asking for a type A as that seems to go if I have one.
Had last may so was yours newer.
Edited by deleted (Fri 06-Jul-12 18:16:30)
|
|
|
Just did a speed test, the rev counter needle was pratting around around 10 meg then started going up and ended up here. I wish as only paying for 40 and then from what I read on here will do 100 or so but for the close lot.
This as a reading one day, I doubt it. Still nice thought.
https://picasaweb.google.com/101665468320484615712/J...
More like it.
http://www.speedtest.net/result/2048955233.png
|
|
|
|
I have signed in to HH3 and it says that the Software is 4.7.5.1.83.8.57.1.3.(Type A) and is dated at 09.17 07/07/12.
Does this mean that my HH3 has been updated so that the slow downs will stop?
|
|
|
I have signed in to HH3 and it says that the Software is 4.7.5.1.83.8.57.1.3.(Type A) and is dated at 09.17 07/07/12.
Does this mean that my HH3 has been updated so that the slow downs will stop?
No. What you have quoted is the current time and date (GMT) used by the router's clock for log entries, not the date of the firmware. You need to go into "Settings", then choose the "System" and below that the "Firmware" tabs, which will probably be showing "Last updated: 02/05/11".
--
Dave N
Every day, ...... is another day
|
|
|
|
Thanks Renfrew
|
|
|
|
BT Infinity 2 HH3 Type A
Via Cat5: DL 78.69Mb/s and UL 16.20Mb/s
Via Wifi: DL 37.15 Mb/s and UL 14.39 Mb/s
Software version 4.7.5.1.83.8.57.1.3 (Type A)
Have had no end of trouble since moving to Infinity 2 from BB 3 in May. BT technical support are useless as all they do is read from a script. Note this is the second hub they sent me and no difference.
There is something seriously wrong with their WIFi setup and they just will not listen or should I say they don't want to listen because that would mean admitting they were at fault.
I now wish I had just left alone and lived with 5Mb/s BB.
|
|
|
Via Cat5: DL 78.69Mb/s and UL 16.20Mb/s
Via Wifi: DL 37.15 Mb/s and UL 14.39 Mb/s
Have had no end of trouble since moving to Infinity 2 from BB 3 in May. BT technical support are useless as all they do is read from a script. Note this is the second hub they sent me and no difference.
There is something seriously wrong with their WIFi setup and they just will not listen or should I say they don't want to listen because that would mean admitting they were at fault.
I now wish I had just left alone and lived with 5Mb/s BB. That looks fine? "No end of trouble" I assume refers to something you haven't posted about.
Re the wireless speed, it is extremely common at medium to high sync speeds for wireless performance to be lower than wired. In your case, what specification of wireless card has your computer got?
Have you also checked what other wireless networks/channels may be clashing with yours? InSSIDER is a superb tool.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
|
|
|
I am suffering from this problem. My ethernet connected PC drops to between 1and 2 Mbps whilst both of my wireless laptops continue at full speed. I see from trawling the forums that BT admit that there is a problem, but they say that it only affects infinity. That is not correct, I am on ADSL2+. My line syncs at 13361/1160 and i consistently get 11300/960 when fault not there. My HHB3 has firmware version V100r001c01b031sp09_L_B and a restart immediately restores normal service. Any comments?
|
Pages in this thread: 
Print Thread
deleted
