User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User criostoir
(newbie) Mon 14-Sep-20 12:47:21
Print Post

BT Reward Card


[link to this post]
 
I had my BT Fibre Broadband installed on Friday September 11.
I'm enjoying it very much.
When I go to claim my reward card it does not show up that I'm eligible yet. Am I being to quick to see it there?
Anyone who has claimed the reward card, I would welcome feedback
Administrator MrSaffron
(staff) Mon 14-Sep-20 14:05:39
Print Post

Re: BT Reward Card


[re: criostoir] [link to this post]
 
Four years since I claimed one, but think it was a few days later before I tried to claim. So give it another working day or two and then chase them

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sparky_paul
(experienced) Wed 16-Sep-20 21:25:31
Print Post

Re: BT Reward Card


[re: criostoir] [link to this post]
 
After activation, you have to wait for the 14 day cooling off period to elapse before you can claim, so the reward card should be available for you to claim on 25 September. They don't make this at all clear.

However, judging by the number of complaints in the Billing section of the BT community forum, it often fails to appear.

If it doesn't become available to claim, quickest resolution is to joint the BT Community forum and put a post in the Billing section. The mods there will PM you for the details and organise the card to be sent out, they sorted mine out without any fuss, and I had the card in my hand in about a week.

There is also a guide to claiming the reward card pinned to the top in the same forum section.

https://community.bt.com/t5/Bills-Packages/Claiming-...

Hope this helps.

>>> BTFibre 2 FTTC

Edited by sparky_paul (Wed 16-Sep-20 21:26:44)


Register (or login) on our website and you will not see this ad.

Standard User criostoir
(newbie) Thu 17-Sep-20 07:34:53
Print Post

Re: BT Reward Card


[re: sparky_paul] [link to this post]
 
Thank you very much
Standard User CJT
(experienced) Tue 29-Sep-20 22:01:31
Print Post

Re: BT Reward Card


[re: criostoir] [link to this post]
 
Also be warned, the card may not last 12 Months.. so check it's expiry date!

CJT.

On BT Broadband up to 80 Mbps...

But NOT for much longer!

Previously on NOW TV Broadband up to 38 Mbps
Standard User sparky_paul
(experienced) Sat 03-Oct-20 19:32:30
Print Post

Re: BT Reward Card


[re: CJT] [link to this post]
 
In reply to a post by CJT:
Also be warned, the card may not last 12 Months.. so check it's expiry date!

Mine was ok, expiry is 12 months from date of issue.

>>> BTFibre 2 FTTC
Standard User criostoir
(newbie) Mon 05-Oct-20 12:27:31
Print Post

Re: BT Reward Card


[re: criostoir] [link to this post]
 
I am still waiting for my Reward Card. I have filed a complaint with BT and I received a phone call about it. I was told that depending on how you sign up will see how well the process takes. If you are referred to BT via another website sometimes the offer does not work properly.
I believe I went directly to the BT website - maybe from ThinkBroadband.
Regardless I think BT is not being totally honest with the public and this is disgraceful.They are trying to weasel out of these offers.What does that say about the organisation?
I was offered a £70 credit on my bill but I said I wanted the £70 on a card.
I shall continue to bug BT about this.
Standard User MCM
(knowledge is power) Mon 05-Oct-20 14:35:39
Print Post

Re: BT Reward Card


[re: criostoir] [link to this post]
 
How on earth can you say that BT are trying to weasel out of their offer given they have offered you a £70 credit.

What this tells me is that as an organisation BT honour their obligations. Why on earth do you think otherwise?

Edit. Spelling correction.

Edited by MCM (Mon 05-Oct-20 14:36:12)

Standard User criostoir
(newbie) Mon 05-Oct-20 14:38:50
Print Post

Re: BT Reward Card


[re: MCM] [link to this post]
 
They advertise the Reward but when you go to claim it, there is no record of it on the Reward Claim site. That's why.
Standard User Oliver341
(eat-sleep-adslguide) Mon 05-Oct-20 14:41:09
Print Post

Re: BT Reward Card


[re: MCM] [link to this post]
 
They should just credit the account in all instances and forget about these problematical reward cards. When under contract it's not like people can escape paying that £70 to BT at some point.

Oliver.
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to