'Got a call from the managing director of BT last night, turns out that is actually the email address of the CEO Certainly makes a change talking to somebody whos knows what they are talking about.'

the actual managing director? All I got was a very nice lady in his office! Still she offered me a nice amount of compensation so I was happy with that. The CEO office seems to be the best bit if you can get hold of them.

Well there is no change to my connection today so it seems that he lied.

Hmm I am sceptical of that one.

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pparently I am getting this level of throttling because my average monthly usage is

Edited by deleted (Thu 19-Jul-07 01:00:31)

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so it seems that he lied.

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They are extremely good with that.

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Unfortunately, I found that while my Sky+ was connected to the phone line, it drastically reduced my broadband speed. After my initial year was up, I disconnected the telephone connection to the Sky box and rate went up by 1mb. Annoying but true. Hope yours is not the same.

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I had that too, but my Sky (ordinary digi) box has been unplugged from the phone line now for just over 1.5 years now. Infact maybe much longer come to think of it.

It was creating a lot of noise at times, not on the phone itself but for the Broadband. Lots of signal interrupts.

vodoun saith: "Why wont they allow people to login somewhere to monitor their usage, do they have something to hide? like switch peoples usage about and throttle cap people at will? At least with the ISP I'm with I can monitor the usage. "

Exactly, that is what is in the T & C. They shape who they want when they want. I had this confirmed by the CEO and the Chairmans office. Do a search on here for the number to call to find which shaping level you are on, I dont have it to hand.

Shame that so many of the threads in here go around in circles with people trying to reinvent the wheel, use the search function and you will learn a lot.

BT FUP Team 0800 707 6044.

Ain't google notebook good!